Interim Project Manager - Must have Council experience

Summary: The role of Interim Project Manager involves leading a council in Berkshire to redesign their customer-first approach. The position requires a strong understanding of systems thinking and a focus on resident demand, utilizing data-driven methods for service redesign. Candidates must have experience in customer services and public sector CRM work, with a pay rate of £500 per day, classified as inside IR35, and requiring two days on-site work per week.

Key Responsibilities:

• Lead the redesign of the council's customer-first approach.
• Apply systems thinking in service redesign and public sector transformation.
• Analyze demand data and map workflow processes for service improvement.
• Conduct complaints analysis and cost-to-serve analysis.
• Test and refine small-scale interventions and scale successful initiatives.
• Enhance customer access through various channels including digital, phone, and in-person services.

Key Skills:

• Experience with systems thinking in service redesign.
• Understanding of resident-focused transformation and high-demand cohorts.
• Proficiency in data analysis related to service demand and workflow processes.
• Ability to conduct proof of concept work and iterative testing.
• Experience in customer services and public sector CRM systems.

Salary (Rate): 500

City: Berkshire

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other