Interim Ops Manager

The Role: As the Interim Operations Manager, you'll:

• Lead the delivery of integrated Hard and Soft FM services across multiple sites.
• Monitor and improve KPI, SLA and service performance, identifying trends and implementing improvements.
• Manage operational risks through proactive planning, escalation and mitigation.
• Coordinate planned, reactive and lifecycle maintenance activities across the portfolio.
• Ensure CAFM systems accurately support service delivery, reporting and performance management.
• Manage subcontractors and supply chain partners, ensuring contractual and statutory compliance.
• Support the delivery of technical compliance, fabric and grounds maintenance programmes.
• Lead incident response, business continuity and service recovery activities where required.
• Build strong relationships with clients, operational teams and key stakeholders.
• Drive continuous improvement by implementing new processes, operational controls and best practice.
• Provide operational leadership and support to the wider account management team when required.

You: To be successful in the role of Interim Operations Manager, you'll bring:

• Proven experience managing Total Facilities Management (TFM) contracts.
• Experience overseeing Hard FM services across multi-site portfolios.
• A strong track record of managing KPIs, SLAs and operational performance.
• Experience using CAFM systems and performance management tools.
• Strong commercial awareness, including budget management and contract performance.
• Excellent stakeholder management and communication skills.
• A full UK driving licence.

Desirable: Experience working within a PFI environment.

What's in it for you?

This is an exciting interim opportunity to join a leading FM organisation and make an immediate impact across a complex multi-site portfolio.

• £300-£350 per day (Umbrella).
• Monday-Friday, 8:00am-5:00pm.
• Based in the West Midlands with regional travel as required.
• Opportunity to lead operational improvements across a high-profile FM contract.
• Collaborative working environment with an experienced leadership team.