The Role
Joining an established operation, you will work closely with the existing Shift Manager and wider team, drawing on their technical expertise while providing clear operational oversight, structure and accountability.
Your initial focus will be to understand the operation, identify key priorities and introduce practical improvements that strengthen performance, team engagement and service delivery.
Key responsibilities will include:
- Providing visible and confident leadership across operational teams and shifts.
- Strengthening people management, performance management and management consistency.
- Establishing clear expectations, accountability and effective management routines.
- Managing performance, conduct, attendance and capability issues in partnership with HR.
- Reviewing workforce deployment, shift arrangements and management cover.
- Improving communication and handovers across the 24/7 operation.
- Monitoring performance against KPIs, SLAs and service standards.
- Identifying and managing operational risks, incidents and service issues.
- Maintaining a strong focus on health and safety, safeguarding and service resilience.
- Working collaboratively with technical specialists and internal stakeholders.
- Identifying and embedding practical improvements to service quality, efficiency and customer outcomes.
- The objective is to leave behind stronger management practices, improved operational effectiveness and a clear plan for longer-term improvement.
About You
We are looking for an experienced operational people leader who can establish credibility quickly, take ownership and make a positive impact in an interim environment.
You will ideally have:
What We're Looking For
You will be a visible, approachable and decisive leader who is comfortable getting into the details, tackling challenges and holding people accountable.
You will be pragmatic, solutions-focused and confident joining an established operation where improvements need to be delivered quickly and sustainably.