Interim IT Support Analyst

The Role

Reporting to the IT Support Manager, you'll provide first and second-line technical support to colleagues across the business while assisting with a range of infrastructure and technology initiatives.

No two days are the same-you'll be supporting users, troubleshooting technical issues, preparing new devices and helping deliver projects that improve the firm's technology environment.

Key Responsibilities

• Provide first and second-line technical support via phone, email and ticketing systems.
• Troubleshoot hardware, software and connectivity issues.
• Configure laptops, desktops and mobile devices for new starters.
• Manage user accounts, permissions and password resets.
• Support Microsoft 365 applications, including Outlook, Teams and SharePoint.
• Assist with onboarding and offboarding processes.
• Escalate complex technical issues where appropriate.
• Maintain accurate documentation and update the IT service management system.
• Support office technology, meeting room equipment and printers.
• Assist with technology rollouts, system upgrades and other IT projects.

About You

You'll enjoy solving problems, delivering excellent customer service and learning new technologies in a supportive environment.

We're looking for someone with:

• Previous experience in an IT Support, Service Desk or Helpdesk role.
• Good knowledge of Windows operating systems and Microsoft 365.
• Experience configuring laptops and supporting end users.
• Excellent communication and customer service skills.
• Strong troubleshooting and problem-solving abilities.
• A proactive attitude and willingness to learn.
• The ability to manage multiple support requests in a busy environment.

What's on Offer?

• Initial 6-month contract with strong potential for extension.
• Hybrid working based in London.
• Exposure to a broad range of technologies and infrastructure projects.
• Supportive team with opportunities to develop your technical skills.
• Modern office environment and collaborative culture.
• Competitive day rate of £180-£250 per day (Inside IR35).