Interim Interim After-Sales Project Manager (Quality Risk Resolution)

Summary: The role of Interim After-Sales Project Manager focuses on leading urgent initiatives to address quality risks affecting customer satisfaction. The position requires a senior professional with strong project management and customer engagement skills to coordinate cross-functional teams effectively. The successful candidate will be responsible for resolving major quality issues and ensuring compliance with internal and external standards. This role is critical for restoring customer confidence and managing expectations throughout the resolution process.

Key Responsibilities:

• Take ownership of major quality issues already identified, driving resolution plans from start to finish.
• Serve as the primary contact for affected customers, ensuring clear communication and managing expectations throughout the process.
• Align internal teams (Engineering, Quality, Operations, Supply Chain) to implement corrective measures quickly and effectively.
• Assess ongoing risks, prioritize actions, and escalate where necessary to protect customer relationships and company reputation.
• Deliver structured updates to senior management and customers, including timelines, risks, and next steps.
• Ensure all actions are documented for traceability and compliance with internal and external standards.
• Prepare a clear handover plan for permanent teams once issues are resolved.

Key Skills:

• Strong project management skills.
• Exceptional customer-facing experience.
• Ability to coordinate cross-functional teams under pressure.
• Prior experience in major quality issue resolution, recalls, or large-scale corrective actions.
• Knowledge of quality methodologies (FMEA, 8D, Root Cause Analysis).

Salary (Rate): undetermined

City: London Area

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Senior

Industry: Other