Interim Information Technology Director

Interim IT Director (2–3 days/week, Outside IR35) Location: London / Fully Remote | Contract: Fractional (1–3 days per week) We’re partnering with a high end luxury experience-led hospitality brand at a pivotal stage in its growth, seeking a hands-on IT Director / Head of Technology to modernise and connect its core technology platforms .This is a highly visible role with direct impact on customer experience, operational efficiency, and commercial performance . The Opportuni tyThe business has built an exceptional reputation from a brand and customer standpoint however, the underlying technology landscape has evolved organically and is now in need of alignment and scal e.Key challenges includ e:Disconnected systems across CRM (Dynamics), PMS, website and internal too lsFragmented data with limited ability to generate meaningful customer insig htManual processes creating friction across operations and delive ryA clear requirement to simplify, integrate and future-proof the tech sta ck You will be responsible for assessing, redesigning and delivering a more joined-up ecosystem, enabling better decision-making and a more seamless end-to-end customer journ ey. Scope of WorkAudit current systems and define a coherent target architec tureLead integration across CRM, PMS, website and other platf ormsResolve critical gaps in data flow and system connecti vityImprove internal workflows and reduce operational inefficien ciesEnable access to actionable insights across sales, marketing and operat ionsSupport the business in elevating the end-to-end customer experi ence What We’re Lookin g ForProven experience operating as an IT Director / Head of Technology in a hands-on cap acityStrong background in systems integration, platform architecture and data flowExperience working within SME / scaling environ mentsComfortable operating in lean, fast-paced, founder-influenced busin essesAbility to move quickly from diagnosis through to del iveryExperience working in high end hospitality / travel / hotel etc. For more information please share your CV today.