Interim HR Operations Lead
Posted 5 days ago by Artis Recruitment
£60,000 Per year
Undetermined
Undetermined
Gloucestershire
Summary: The role of HR Shared Service Lead involves developing and delivering a high-quality HR service within a successful brand's operations. This newly created position requires ownership of daily HR operations, leading a shared services team, and ensuring a consistent and customer-focused experience throughout the employee lifecycle. The successful candidate will also contribute to the senior leadership team with insights and recommendations.
Key Responsibilities:
- Leading the daily operation of the HR Operations function, including the setup and management of an HR ticketing system
- Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence
- Overseeing end-to-end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience
- Leading, coaching and developing a team of HR Operations Advisors to drive engagement and performance
- Building strong relationships with managers and stakeholders across the organisation
- Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation
- Contributing to the People senior leadership team, providing insight, reporting and recommendations
Key Skills:
- Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function
- Strong knowledge of HR processes, employment legislation and best practice
- Experience of managing team performance against KPIs
- Strong communication, stakeholder management and problem-solving skills
- A continuous improvement mindset and customer-focused approach
Salary (Rate): £60,000/year
City: Gloucestershire
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: HR
Artis HR are supporting a hugely successful, recognised brand as they develop their HR operations/ People Services capability. They are now seeking an HR Shared Service lead to develop and deliver a high-quality, technologically enabled, efficient and compliant HR service.
This is a newly created role with real scope to shape how HR services are delivered across the business. You'll take ownership of day-to-day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer-focused experience across the full employee lifecycle.
Key responsibilities include:
- Leading the daily operation of the HR Operations function, including the setup and management of an HR ticketing system
- Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence
- Overseeing end-to-end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience
- Leading, coaching and developing a team of HR Operations Advisors to drive engagement and performance
- Building strong relationships with managers and stakeholders across the organisation
- Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation
- Contributing to the People senior leadership team, providing insight, reporting and recommendations
Key requirements:
- Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function.
- Strong knowledge of HR processes, employment legislation and best practice
- Experience of managing team performance against KPIs
- Strong communication, stakeholder management and problem-solving skills
- A continuous improvement mindset and customer-focused approach
This is a full-time role based in Gloucestershire, with a salary of c£60000 If you're looking to lead and shape a newly formed HR Shared Services function, this is an exciting opportunity to make a real impact.
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