Interim Fundraising Consultant – Supporter Care
Posted Today by Starfish Search
£600 Per day
Outside
Hybrid
England, United Kingdom
Summary: The role of Interim Fundraising Consultant – Supporter Care involves leading a strategic review of the Supporter Care function for a national charity. The consultant will assess current operations, develop a business case for a supporter experience-led model, and engage with various teams to enhance supporter engagement. This part-time position is critical for laying the groundwork for future growth and transformation within the organization.
Key Responsibilities:
- Assess the current Supporter Care function, mapping strengths, challenges, and opportunities for development.
- Factor in live change projects, including a new CRM, brand relaunch, audience segmentation, and supporter journey planning.
- Develop a clear business case setting out vision, direction, and structure for a supporter experience-led model.
- Benchmark approaches against sector peers to identify opportunities for innovation and improvement.
- Engage colleagues across engagement, brand, marketing, campaigns, and fundraising teams for a cross-organisational approach.
- Present clear recommendations and pragmatic next steps, including resourcing requirements and role profiles.
Key Skills:
- Substantial experience in supporter care, supporter experience, or customer engagement, ideally in a charity or purpose-led environment.
- Proven ability to design and deliver strategies that improve supporter journeys and enhance loyalty.
- Strong analytical and strategic skills, with experience producing compelling business cases and recommendations.
- Excellent collaboration and influencing skills, with the ability to work across teams and build consensus.
- A pragmatic, phased approach to change, balancing ambition with operational realities.
- An understanding of CRM systems, audience segmentation, and supporter journey design is highly desirable.
Salary (Rate): £600 daily
City: undetermined
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Starfish Search is working with a leading national charity to recruit an Interim Consultant to lead a strategic review of Supporter Care . This is a critical opportunity to shape the future of supporter engagement, helping to lay the foundations for ambitious growth and transformation. You will: Assess the current Supporter Care function, mapping strengths, challenges, and opportunities for development. Factor in live change projects, including a new CRM, brand relaunch, audience segmentation, and supporter journey planning, to build a holistic view of the supporter experience. Develop a clear business case setting out vision, direction, and structure for a supporter experience-led model, including options and phased approaches. Benchmark approaches against sector peers to identify opportunities for innovation and improvement. Engage colleagues across engagement, brand, marketing, campaigns, and fundraising teams to ensure a joined-up cross-organisational approach. Present clear recommendations and pragmatic next steps, including resourcing requirements and role profiles to take the work forward. You will have: Substantial experience in supporter care, supporter experience, or customer engagement, ideally in a charity or purpose-led environment. Proven ability to design and deliver strategies that improve supporter journeys and enhance loyalty. Strong analytical and strategic skills, with experience producing compelling business cases and recommendations. Excellent collaboration and influencing skills, with the ability to work across teams and build consensus. A pragmatic, phased approach to change, with the ability to balance ambition with operational realities. An understanding of CRM systems, audience segmentation, and supporter journey design is highly desirable. This is a part-time role (3 days per week) running for a period of six months, offering a day rate of c.£600pd Outside IR35. This is a hybrid role.