Interim - Digital Experience Manager

Interim Digital Experience Manager – London, United Kingdom

Region : London Office, UK

This is a 12-month fixed term maternity cover contract .

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier. Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to transformational journey.

About the Role:

We are looking to recruit for a contract position to cover the Maternity Digital role. As a member of the Digital team, the Manager, Digital Experience EMEA will be responsible for and growing digital channels in EMEA including mobile app, off premises, and kiosks. This role will implement the strategy in EMEA to drive significant growth across mobile app and kiosks through cross functional partnership in a fast paced and high energy environment. The candidate will support the overall digital business plan in EMEA and achieving relative sales goals on an annual basis. The Manager, Digital Experience EMEA is the driver of digital initiatives in EMEA that generate incremental sales growth and/or unlock new revenue streams. This individual will work cross functionally with global digital teams, operations, technology, marketing and legal to drive revenue, profit and operational performance. They should have a deep understanding of key digital channels and disciplined business acumen.

Responsibilities include but are not limited to:

• Lead digital channels across ecommerce and assist with kiosks in priority countries in EMEA developing annual sales forecasts and plans to hit relative targets working closely with global digital, operations, technology, and marketing.
• Liaise with cross-functional teams as required and ensure EMEA is represented appropriately.
• Partner closely with Analytics team to develop KPIs and ongoing reporting cadences for business reporting, operational improvements, and platform performance.
• Sales growth and execution focused by working collaboratively to achieve relative goals and priorities that enable operational efficiency, increase guest satisfaction or increase sales growth.
• Driver of the EMEA annual, and multi-year growth strategy and plan and implementation set by the VP Digital EMEA.
• Support implementation of innovations and act as key business stakeholder for EMEA for Global Digital and Technology teams.
• Influence and guide globally and work in partnership with other key regions to define growth driven roadmap and priorities as requested.
• Ad hoc projects as required to continue to drive the business forward.

Skills and Abilities Required:

• Bachelor's degree preferred in Digital, Business, Technology, Finance
• 5 years of management experience in off-premises, digital or marketing with strong business, financial and technology acumen.
• Influencer with strong interpersonal and written communication skills, building business cases and articulating them for the executive leadership and other internal/external stakeholders.
• Self-motivated team player that brings excitement and enthusiasm to work each day and has strong cross functional experience, emotional intelligence, and empathy to lead a high performing team.
• Successful track record involved with off-premises or digital teams in a high growth environment and a strong consumer brand with track record of achieving results and driving improvements
• Ability to inspire and promote an entrepreneurial spirit of resourcefulness and adaptability across the organization while professionalizing the business
• A love of data and insights, always asking “how can we do this better/differently?”
• A growth mindset: track record of leveraging learnings, demonstrates entrepreneurial spirit, always imagining what’s possible
• A shared appreciation for and commitment to our values
• QSR/Restaurant/Retail experience a plus, but not required

What do we Offer?

• Insurance Plans (Medical/Life)
• Pension
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• And Many More….