Interim Deputy Director, Digital Standards and Inclusive Design - Central Gov - Manchester

Key responsibilities

• Lead the evolution of digital service standards, accessibility and inclusive design across the public sector.
• Develop the means by which the quality and accessibility of digital services are set and measured.
• Build, lead and motivate a team of digital, data, accessibility, standards and research specialists.
• Work across organisational boundaries with senior leaders to identify and pilot new approaches, including AI-enabled solutions.
• Oversee a portfolio of standards, accessibility and transformation initiatives through to delivery.
• Oversee responses to parliamentary, National Audit Office and Public Accounts Committee correspondence relating to the portfolio.
• Collaborate with academia, think tanks and industry partners, using innovative commercial approaches to engage SMEs and scale-ups.

Essential experience

• Senior leadership in service design, service standards or accessibility, ideally at Deputy Director level or equivalent.
• Central government experience, with the credibility to influence senior stakeholders across organisations.
• Recognised thought leadership in service design, standards or accessibility, working openly to drive adoption of best practice.
• A strong understanding of end-to-end service delivery and user experience design.
• Experience incubating and piloting new ideas within a complex organisational landscape.
• Exceptional communication, collaboration and partnership-building skills.

Desirable

• A real passion for accessible and inclusive design.
• Experience of innovative procurement and partnership models.