Interim Credit Controller

Our client is looking for a competent and experienced Interim Credit Controller to join their team in West Bromwich on a 9-month FTC. This position is ideal for someone from a manufacturing background with experience dealing with rebates.

What You'll Do

As an Interim Credit Controller based in West Bromwich, you will play a vital role in safeguarding the financial stability of the organisation over a 9-month period. Your day-to-day responsibilities will centre around managing customer accounts, processing rebates, preparing reports for management, and collaborating closely with both internal teams and external clients. Success in this role will come from your ability to build trust through clear communication, maintain meticulous records, and respond sensitively to customer needs. You will be part of a friendly team that values cooperation and mutual support, making every day an opportunity to contribute meaningfully while developing your own skills.

• Manage the end-to-end credit control process, ensuring timely collection of outstanding payments from customers while maintaining positive relationships.
• Monitor customer accounts closely, identifying overdue balances and taking appropriate action to resolve payment issues in a considerate manner.
• Liaise with internal departments such as sales and finance to ensure accurate account information and effective communication regarding customer queries.
• Handle rebate processing efficiently, ensuring all relevant documentation is completed accurately and payments are reconciled promptly.
• Prepare regular reports on aged debtors, cash flow forecasts, and account status updates for management review.
• Support month-end closing activities by providing up-to-date debtor information and assisting with reconciliations as required.
• Respond promptly to customer enquiries regarding invoices, statements, or payment terms, demonstrating empathy and professionalism at all times.
• Assist with the implementation of new credit control procedures or systems designed to improve efficiency and accuracy within the department.
• Maintain detailed records of all communications with customers, ensuring compliance with company policies and audit requirements.
• Contribute positively to team meetings, sharing insights and supporting colleagues in achieving shared goals.

What You Bring

The ideal candidate for the Interim Credit Controller position will bring substantial experience from similar roles within industrial manufacturing settings. Your background should include hands-on involvement with credit control processes as well as rebate management. You will possess strong organisational skills that enable you to handle multiple priorities simultaneously without compromising accuracy. Your interpersonal strengths—particularly your ability to communicate clearly and empathetically—will help foster positive relationships both inside and outside the organisation. Familiarity with relevant accounting software is important, as is your willingness to embrace new challenges through ongoing training. By joining this team, you will demonstrate reliability, adaptability, and a genuine commitment to supporting collective success.

• Proven experience working as a Credit Controller within an industrial manufacturing environment is highly desirable for this position.
• Demonstrated ability to manage complex customer accounts with accuracy and attention to detail over extended periods.
• Experience handling rebate processes including documentation, reconciliation, and payment tracking is essential.
• Excellent interpersonal skills enabling you to communicate effectively with both internal colleagues and external customers in a polite and empathetic manner.
• Strong organisational abilities allowing you to prioritise tasks efficiently while meeting deadlines consistently.
• Competence using accounting software packages (such as Sage or SAP) alongside proficiency in Microsoft Excel for reporting purposes.
• A commitment to maintaining confidentiality when dealing with sensitive financial information or customer data.
• Ability to work collaboratively within a team setting, contributing ideas and supporting others towards shared objectives.
• Adaptability when faced with changing priorities or new procedures introduced by management.
• A positive attitude towards learning new skills through available training opportunities.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates