Interim Applications & Customer Platforms Operations Manager
Posted Today by Ivy Rock Partners
£440 Per day
Inside
Hybrid
North London, UK
Summary: The Interim Applications & Customer Platforms Operations Manager will lead the day-to-day operations of a Business Applications & Customer Platforms team during a three-month transition period. This role emphasizes maintaining service stability and managing team performance rather than focusing on strategic transformation. The manager will ensure smooth operational activities and effective service delivery. Strong leadership and operational management skills are essential for success in this position.
Key Responsibilities:
- Lead the team on a day-to-day basis, managing attendance, annual leave, sickness, and resource planning to ensure effective service coverage.
- Allocate, prioritise, and oversee workloads across business applications, customer-facing platforms, and systems analysis activities.
- Ensure team members have clear priorities and deliver against agreed objectives and service expectations.
- Monitor operational performance, ensuring incidents, service requests, changes, and support activities are delivered within agreed timescales.
- Manage backlogs effectively, reallocating work where necessary to maintain service levels and operational control.
- Work closely with the Service Desk and wider Digital teams to ensure seamless escalation, handover, and resolution of application-related issues.
- Act as the primary escalation point for operational issues, driving resolution and minimising service disruption.
- Monitor service performance, capacity, and workload levels, proactively identifying risks and implementing corrective actions.
- Provide regular updates to senior stakeholders on operational delivery, risks, issues, and team performance.
- Maintain high standards of accountability, performance, and service delivery across the team.
Key Skills:
- Proven experience managing IT Operations, Application Support, or Business Applications teams.
- Strong people management skills with the ability to motivate teams and manage performance effectively.
- Experience coordinating workloads across multiple service areas in a fast-paced operational environment.
- Demonstrable experience handling escalations, managing incidents, and ensuring service continuity.
- Strong organisational skills with a proactive, delivery-focused approach.
- Ability to communicate effectively with both technical teams and senior stakeholders.
Salary (Rate): £440 per day
City: North London
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Detailed Description From Employer:
Interim Applications & Customer Platforms Operations Manager
Contract: 3 months
Location: Hybrid (2 days per week onsite)
We are seeking an experienced Interim Applications & Customer Platforms Operations Manager to provide day-to-day operational leadership for a Business Applications & Customer Platforms team during a short-term transition period.
This role is focused on maintaining service stability, managing team performance, and ensuring the smooth delivery of operational activities. It is not a strategic or transformation-focused position.
Key Responsibilities
- Lead the team on a day-to-day basis, managing attendance, annual leave, sickness, and resource planning to ensure effective service coverage.
- Allocate, prioritise, and oversee workloads across business applications, customer-facing platforms, and systems analysis activities.
- Ensure team members have clear priorities and deliver against agreed objectives and service expectations.
- Monitor operational performance, ensuring incidents, service requests, changes, and support activities are delivered within agreed timescales.
- Manage backlogs effectively, reallocating work where necessary to maintain service levels and operational control.
- Work closely with the Service Desk and wider Digital teams to ensure seamless escalation, handover, and resolution of application-related issues.
- Act as the primary escalation point for operational issues, driving resolution and minimising service disruption.
- Monitor service performance, capacity, and workload levels, proactively identifying risks and implementing corrective actions.
- Provide regular updates to senior stakeholders on operational delivery, risks, issues, and team performance.
- Maintain high standards of accountability, performance, and service delivery across the team.
Requirements
- Proven experience managing IT Operations, Application Support, or Business Applications teams.
- Strong people management skills with the ability to motivate teams and manage performance effectively.
- Experience coordinating workloads across multiple service areas in a fast-paced operational environment.
- Demonstrable experience handling escalations, managing incidents, and ensuring service continuity.
- Strong organisational skills with a proactive, delivery-focused approach.
- Ability to communicate effectively with both technical teams and senior stakeholders.
Desirable Experience
- Experience working within Local Government or the public sector.
Awareness of enterprise applications such as:
- Liquidlogic
- Civica Housing
- Civica Revenues & Benefits
- iLearn
- SAP
- MI Portal
Direct hands-on experience with these systems is not required, however knowledge of similar business-critical applications would be advantageous.