Interaction Designer / Service Designer / User Reseacher - SC Cleared
Posted Today by Whitehall Resources
Negotiable
Undetermined
Undetermined
United Kingdom
Summary: The role encompasses three positions: Interaction Designer, Service Designer, and User Researcher, all requiring active SC clearance and extensive experience in the Public Sector and Government Digital Services. Each position involves advocating for user-centered design, collaborating with multidisciplinary teams, and contributing to the development of service strategies and roadmaps for transformation. The roles demand a strong understanding of user needs, design principles, and the ability to communicate insights effectively. Candidates must demonstrate leadership in design practices and mentor less experienced team members.
Key Responsibilities:
- Coaching and mentoring other designers, providing constructive feedback on work.
- Advocating for user-centered design to various audiences and stakeholders.
- Understanding technology constraints in design.
- Creating usable, accessible, and responsive user interfaces.
- Running workshops and facilitating service design through collaboration.
- Participating in research activities and interpreting user research to inform design.
- Sketching, concept creation, and designing prototypes, including coding interactive prototypes.
- Leading the service design of end-to-end services that meet user needs.
- Mapping and analyzing complex service ecosystems and identifying pain points.
- Developing service blueprints, journey maps, and other visual communication artefacts.
- Facilitating workshops and co-creation sessions with stakeholders and users.
- Establishing an effective user-centered design culture within teams.
- Communicating insights from research to drive change in service design.
- Researching diverse audiences to deliver accessible and inclusive digital services.
- Supporting the development of service strategies and roadmaps for transformation.
Key Skills:
- Active SC clearance.
- Extensive experience in the Public Sector and Government Digital Services.
- Strong knowledge of visual and interaction design principles.
- Experience in user research methods and applying them effectively.
- Ability to communicate insights clearly and impactfully.
- Experience in facilitating workshops and collaborative design sessions.
- Understanding of accessibility and usability standards.
- Ability to mentor and guide less senior designers.
- Strong advocacy for user-centered and inclusive design practices.
- Experience in developing service strategies and roadmaps.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Detailed Description From Employer:
Interaction Designer / Service Designer / User Reseacher - SC Cleared
Whitehall Resources require:
- 1 x Interaction Designer
- 1 x Service Designer
- 1 x User Researcher
All roles will require active SC clearance and extensive experience in the Public Sector, and with Government Digital Services.
Interaction Designer
- Coaching and mentoring other interaction designers, growing skills, and providing constructive feedback on work
- Talking about, and advocating for user-centred design to various audiences and stakeholders, in a way that other people understand
- Understanding the technology constraints that may need to be considered in design
- Using your extensive knowledge of visual and interaction design to create usable, accessible and responsive user interfaces
- Running workshops, leading discussions and facilitating the design of the service through collaboration with other professions
- Understanding user needs, participating in research activities and interpreting user research to inform design
- Sketching, concept creation and designing prototypes at different levels of fidelity, including coding interactive prototypes using the GOV.UK Prototyping kit
- Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
- Advocate for user-centred and inclusive design practices across the organisation
- Support the development of service strategies and roadmaps for transformation
Service Designer
- Lead the service design of end-to-end services that meet user needs and deliver policy intent
- Lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
- Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
- Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
- Design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
- Map existing systems and processes (online and offline), using verified information to provide evidenced ‘as-is’
- Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
- Facilitate workshops and co-creation sessions with stakeholders and users
- Align service design with organisational goals, technical constraints, and delivery capabilities
- Advocate for user-centred and inclusive design practices across the organisation
- Support the development of service strategies and roadmaps for transformation
- Track pain points outside of scope of current delivery for future consideration
- Mentor and guide less senior service designers and contribute to the wider design community
- Ensure services are designed for scalability, sustainability, and continuous improvement?
User Researcher
- Understanding and applying a range of user research methods correctly for different life cycle phases, and advising others on these methods
- Communicating insights from research in a clear and impactful way that drives change in the design of services and informs policy and proposition
- Establishing an effective user centred design culture in a team, and supporting them to embed user centred design practices into their agile workflow
- Convincing senior stakeholders about the benefits of adopting a user-centred approach, based on evidence
- Establishing and applying ethical research standards and practices to ensure the safeguarding and wellbeing of participants and researchers.
- Researching diverse audiences to help teams deliver accessible and inclusive digital services
- Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
- Advocate for user-centred and inclusive design practices across the organisation
- Support the development of service strategies and roadmaps for transformation