Interaction Designer - Public Sector
Posted 6 days ago by BrightBox Group
Negotiable
Undetermined
Hybrid
England, United Kingdom
Summary: The role of Contract Interaction Designer focuses on creating user-centered digital interactions for government services, requiring strong experience in the UK public sector and GDS. The designer will collaborate with a multidisciplinary team throughout various project phases, ensuring compliance with GDS standards and accessibility guidelines. This position emphasizes the importance of usability testing and stakeholder communication in the design process. The ideal candidate will have a proven track record in interaction design within government contexts.
Key Responsibilities:
- Design intuitive, user-centred interactions for complex public sector services
- Create and iterate user flows, wireframes, and prototypes
- Apply the GOV.UK Design System and interaction design patterns appropriately
- Collaborate closely with user researchers, service designers, content designers, product managers, and developers
- Use research and usability testing to inform and validate design decisions
- Champion accessibility and inclusive design, ensuring compliance with WCAG standards
- Clearly communicate interaction design rationale to a range of stakeholders
- Support teams through GDS service assessments with strong interaction design evidence
Key Skills:
- Proven experience as an Interaction Designer within UK Government or GDS-aligned organisations
- Strong understanding of the GDS Service Standard and GOV.UK Design System
- Experience designing services across the full delivery lifecycle
- Confident working in agile, multidisciplinary teams
- Strong prototyping skills using tools such as Figma or similar
- Excellent communication and stakeholder engagement skills
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Contract Interaction Designer (Public Sector / GDS Experience)
Location: UK (Remote / Hybrid options)
The Role
We’re looking for an experienced Contract Interaction Designer with strong UK public sector and GDS experience to design clear, usable, and accessible digital interactions for government services. You’ll work as part of a multidisciplinary agile team, shaping how users interact with services across discovery, alpha, beta, and live phases, while ensuring designs meet the GDS Service Standard and government design principles.
Key Responsibilities
- Design intuitive, user-centred interactions for complex public sector services
- Create and iterate user flows, wireframes, and prototypes
- Apply the GOV.UK Design System and interaction design patterns appropriately
- Collaborate closely with user researchers, service designers, content designers, product managers, and developers
- Use research and usability testing to inform and validate design decisions
- Champion accessibility and inclusive design, ensuring compliance with WCAG standards
- Clearly communicate interaction design rationale to a range of stakeholders
- Support teams through GDS service assessments with strong interaction design evidence
Essential Skills & Experience
- Proven experience as an Interaction Designer within UK Government or GDS-aligned organisations
- Strong understanding of the GDS Service Standard and GOV.UK Design System
- Experience designing services across the full delivery lifecycle
- Confident working in agile, multidisciplinary teams
- Strong prototyping skills using tools such as Figma or similar
- Excellent communication and stakeholder engagement skills
Desirable
- Experience working on large-scale or high-volume public services
- Familiarity with accessibility testing and inclusive design practices
- Previous involvement in successful GDS service assessments