Insurance Officer

Job Purpose

As an Insurance Officer, you will support the Insurance and Risk Team in managing the Council's insurance portfolio, processing high volumes of claims, making liability decisions, and reducing a significant historic claims backlog.

Key Duties/Accountabilities

• Process approximately 20-25 insurance claims per day.
• Assess and make liability decisions on insurance claims.
• Handle Employers Liability (EL) and Public Liability (PL) claims.
• Process motor, property and third-party insurance claims.
• Negotiate and settle claims within delegated authority levels.
• Investigate claims and gather supporting evidence.
• Liaise with insurers, solicitors, loss adjusters and internal stakeholders.
• Prepare reports, evidence packs and documentation for insurers and courts.
• Maintain accurate claims records and case management information.
• Respond to enquiries via telephone, email and correspondence.
• Support the management of the Council's insurance portfolio.
• Ensure compliance with legislation, council policies and insurance procedures.

Essential Experience Required

• Experience making liability decisions is essential.
• Employers Liability (EL) and Public Liability (PL) claims experience is essential.
• Non-life insurance claims experience.
• Experience handling motor, public liability, employers liability and property claims.
• Claims negotiation and settlement experience.
• Strong understanding of insurance policy cover and liability.
• Experience managing high-volume caseloads.
• Strong analytical and decision-making skills.
• Excellent communication and stakeholder management skills.
• Proficiency in Microsoft Word, Excel and PowerPoint.

Desirable Experience

• Local Government Insurance experience.
• Experience working within a Local Authority insurance team.
• Knowledge of JCAD LACHS claims management system.
• Part-qualified Chartered Insurance Institute (CII) or similar qualification.

Additional Information to Note

• Working Hours: 36 hours per week.
• Walthamstow, London E17 4JF.
• Historic Claims Backlog Project.
• Online Interview via Microsoft Teams.
• Interview Date: 28th October 2026.
• Supplier Submission Deadline: 25th October 2026.
• Declaration of Interest desirable.
• We work on bi-weekly payment schedule.
• Apply ASAP.