Insurance - 1 Year Customer Service Consultant (Inbound)
Posted 1 week ago by Morgan McKinley
Negotiable
Undetermined
Undetermined
Singapore
Summary: The role of Insurance Customer Service Consultant involves handling customer inquiries through inbound calls and digital channels, primarily within the CBD area during standard office hours. Candidates should have at least one year of call center experience, preferably in the financial industry, and will be responsible for maintaining service quality while promoting insurance products. The position offers a salary of up to S$3,500 plus additional allowances and bonuses, with a contract that is highly renewable.
Key Responsibilities:
- Handle customer enquiries via inbound phone calls and digital channels with professionalism and care
- Ensure accurate and timely updates in our CRM system
- Proactively cross-sell and promote our insurance products when opportunities arise
- Meet key performance indicators (KPIs) and maintain service quality standards
- Collaborate with internal teams to improve processes and customer experience
- Resolve issues efficiently while maintaining a positive customer journey
- Stay up to date with product knowledge and participate in continuous learning
Key Skills:
- Min 1 year Customer service experience in a Contact Centre environment is a MUST!
- Strong communication and problem-solving skills
- Fluent in English (Bahasa Melayu, Mandarin or Tamil is a bonus!)
- Passionate about customer care and creating positive outcomes
- Proficient in Microsoft Office and comfortable with contact centre systems
- Insurance certification (General or Health) is an advantage
Salary (Rate): £2,100 monthly
City: Singapore
Country: Singapore
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
• Dealing with customer enquiries via inbound calls
• CBD Area/ Standard Office Hours (Monday - Friday)
• Salary up to $ 3,500 + KPI allowance + Completion bonus
• Min 1 year call centre customer service experience (Experience in Financial industry is a plus!)
• 1 Year Contract (Highly renewable / convertible)
Job Responsibilities:
• Handle customer enquiries via inbound phone calls and digital channels with professionalism and care
• Ensure accurate and timely updates in our CRM system
• Proactively cross-sell and promote our insurance products when opportunities arise
• Meet key performance indicators (KPIs) and maintain service quality standards
• Collaborate with internal teams to improve processes and customer experience
• Resolve issues efficiently while maintaining a positive customer journey
• Stay up to date with product knowledge and participate in continuous learning
What You'll Bring:
• Min 1 year Customer service experience in a Contact Centre environment is a MUST!
• Strong communication and problem-solving skills
• Fluent in English (Bahasa Melayu, Mandarin or Tamil is a bonus!)
• Passionate about customer care and creating positive outcomes
• Proficient in Microsoft Office and comfortable with contact centre systems
• Insurance certification (General or Health) is an advantage
Why Join Us?
Supportive team environment
Career development opportunities
Be part of a company that values service excellence and continuous improvement
Should you be keen, please send your cv or reach out to me at +65 8869 8708.
I regret to inform you that only shortlisted candidates will be notified.
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Morgan McKinley Pte Ltd
Celine Lee
EA Licence No. 11C5502
Registration No. R1982802