Inside Sales/Onboarding Representative (12 Months)

Summary: The Inside Sales/Onboarding Representative is responsible for enhancing the adoption of Invisalign/iTero products among dental practices by providing consultative training and support. This role involves converting leads into customers, maintaining relationships, and collaborating with internal teams to ensure a positive customer experience. The representative will also identify target accounts and drive sales growth through effective communication and problem-solving skills.

Key Responsibilities:

• Help convert warm leads to new customers by assisting in the completion of the certification process.
• Provide customer support to new Invisalign customers.
• Understand practice goals and lift barriers to enhance speed to Invisalign adoption in practice.
• Generate leads and increase doctor's knowledge on Invisalign and iTero products via outbound calling, email communications, and virtual demonstrations.
• Develop sales opportunities by researching and identifying potential accounts and building rapport.
• Handle customer inquiries promptly and effectively in a fast-paced environment.
• Plan and execute Align's sales strategy to identify gaps and establish solutions to drive sales.
• Develop and maintain positive relationships with each account, including staff and doctors.
• Understand account capabilities to recommend training and support for customers.
• Partner with internal resources to optimize the customer experience and promote Align products.
• Ensure the effective fulfillment of KPIs and assigned quotas.
• Participate in proactive team efforts to achieve company goals.
• Provide clinical support to Align customers, including reviewing patient clinical data.
• Perform other duties as assigned.

Key Skills:

• 2+ years of inside sales experience or relevant experience.
• Dental industry experience is a plus but not essential.
• Willingness to learn basic orthodontic and clinical knowledge.
• Comfortable conducting business over the phone and email.
• Proven record of successful sales achievements.
• Proficiency with Salesforce preferred.
• Excellent oral and written communication skills.
• Ability to lead virtual presentations.
• Strong multi-tasking and problem-solving skills.
• Ability to discuss business metrics and ask relevant questions.
• Strong working knowledge of Microsoft suite of products.
• Proven ability to learn technical product knowledge.
• Ability to work hybrid with a split schedule.

Salary (Rate): undetermined

City: Birmingham

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Sales