Infrastructure Support Engineer
Posted 4 days ago by SR2 | Socially Responsible Recruitment | Certified B Corporation™
£450 Per day
Outside
Hybrid
Bristol, England, United Kingdom
Summary: The Infrastructure Support Engineer role focuses on providing technical escalation support within a cloud-first environment, specifically involving Azure, O365, and networking. The position requires collaboration with junior engineers to ensure effective day-to-day IT operations and support for enterprise systems. Ideal candidates will have hands-on experience in IT infrastructure and a strong team-oriented mindset. This role is based in Bristol and involves a hybrid working arrangement.
Key Responsibilities:
- Act as the 3rd line escalation point across networking, Azure, O365, and infrastructure issues
- Collaborate with junior permanent engineers
- Support BAU activities across cloud infrastructure and on-prem networking systems
- Troubleshoot and maintain enterprise tooling, with potential exposure to NetSuite ERP
- Assist in the transition toward a modern, cloud-first operating model
- Identify and resolve issues proactively across the IT stack — endpoint, access, network, cloud
- Maintain documentation and contribute to knowledge sharing within the team
Key Skills:
- Strong hands-on experience with Azure, O365, and core networking principles
- Proven track record in IT infrastructure or 3rd line support roles
- Comfortable owning escalations and guiding more junior engineers
- Experience with ERP systems (e.g. NetSuite) is a plus, not a must
- Team-oriented and culturally aware
- Adaptable, proactive, and solutions-focused
- Based within commutable distance to Bristol
Salary (Rate): £450/day
City: Bristol
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
Infrastructure Support Engineer | Azure | O365 | Networking | Cloud-First 3rd Line Escalation | ERP Support | BAU Excellence | Team Culture | Bristol-Based
SR2 is working with a long-term client undergoing a strategic transformation towards a cloud-first model. We're hiring an Infrastructure Support Engineer to serve as a technical escalation point, working closely with two junior engineers to ensure smooth day-to-day operations across IT infrastructure and enterprise systems. This is a hands-on support role — perfect for someone who enjoys solving problems, mentoring others, and being the calm in the chaos. Culture fit is everything here: they’re after a team player who can support, guide, and collaborate.
Key Responsibilities:
- Act as the 3rd line escalation point across networking, Azure, O365, and infrastructure issues
- Collaborate with junior permanent engineers
- Support BAU activities across cloud infrastructure and on-prem networking systems
- Troubleshoot and maintain enterprise tooling, with potential exposure to NetSuite ERP
- Assist in the transition toward a modern, cloud-first operating model
- Identify and resolve issues proactively across the IT stack — endpoint, access, network, cloud
- Maintain documentation and contribute to knowledge sharing within the team
Ideal Candidate Profile:
- Strong hands-on experience with Azure, O365, and core networking principles
- Proven track record in IT infrastructure or 3rd line support roles
- Comfortable owning escalations and guiding more junior engineers
- Experience with ERP systems (e.g. NetSuite) is a plus, not a must
- Team-oriented and culturally aware — you’ll be part of a tight-knit group
- Adaptable, proactive, and solutions-focused
- Based within commutable distance to Bristol (on-site 2 days/week)
The Details:
- Rate: £400–£450/day
- Outside IR35
- Duration: 3 months initial (extensions likely)
- Location: Hybrid – 2 days/week on-site in Bristol
Join a collaborative, forward-thinking team making tangible IT improvements. If you’re an experienced support engineer who loves solving problems and making teams better — apply now for immediate consideration.