Key responsibilities
- Act as the escalation point for technical issues that cannot be resolved by the 1st and 2nd line support team
- Provide hands-on 3rd line infrastructure support and troubleshooting
- Monitor and maintain servers, networks, cloud services and other core infrastructure
- Investigate and resolve infrastructure incidents, performance issues and service outages
- Manage system updates, patching and routine infrastructure maintenance
- Support user access, permissions and identity-management activities
- Monitor backups and assist with disaster-recovery and business-continuity processes
- Support infrastructure security, vulnerability remediation and compliance requirements
- Manage technical changes in line with established change-control processes
- Liaise with 3rd-party suppliers and managed-service providers
- Maintain accurate technical documentation, support procedures and infrastructure records
- Provide technical guidance and knowledge-sharing to the helpdesk team
- Assist with smaller infrastructure improvements and projects where capacity allows
Experience required
- Strong infrastructure and 3rd line support experience
- Experience acting as a senior escalation point for a helpdesk or desktop-support team
- Broad technical knowledge across desktop, server, network, cloud and security environments
- Strong troubleshooting skills and the ability to manage incidents through to resolution
- Experience working with 3rd-party technology suppliers
- Previous financial-services experience is preferred
- Able to work independently and prioritise effectively in a fast-paced environment
Rate:
£70,000/year
Location:
London
IR35 Status:
Fixed-Term
Remote Status:
Not specified
Industry:
IT
Seniority Level:
Senior