Role Overview
Join a small, high-performing team (1–2 engineers) managing a 24/7 bespoke database protective monitoring system in a secure environment.
You will lead day-to-day application support, drive continuous improvement, and mentor junior engineers while operating with high independence.
Key Responsibilities
- Service Management: Handle incidents, problems, service requests, and changes; diagnose underlying issues and restore service against SLAs.
- Proactive Management: Conduct system health checks, patching, capacity management, data purging, and trend analysis.
- Changes & Reporting: Deliver small enhancements, assist with larger rollouts, and produce accurate service and critical incident reports.
- Leadership: Mentor support engineers, maintain strong client relationships, and coordinate UK datacentre visits when required.
Requirements
- Essential
- Technical: Linux, Apache NiFi.
- Knowledge: ITIL 4 Foundation.
- Traits: Proactive, independent, adaptable, strong problem-solver with excellent interpersonal skills.
- Desirable Tech Stack
- Active Directory (ADDS), DNS, Network routing, IPSEC / Crypto, PKICisco IOS, Docker, Jira (custom plugins), RSA, VMwareMySQL, MongoDB, ELK Stack, and broad infrastructure experience
Rate:
£1,000/day
Location:
London
IR35 Status:
Not specified
Remote Status:
Onsite
Industry:
IT
Seniority Level:
Mid-Level