Infrastructure Support Analyst with experience in financial services or corporate environments

A Private Equity firm in London is seeking an Infrastructure Support Analyst to provide 1st and 2nd line IT support, with some 3rd line exposure, in a fast-paced financial services environment. The role also includes significant executive support.

• Experience in financial services or corporate environments is essential

Key Responsibilities

• Provide 1st and 2nd line IT support, with escalation to 3rd line where required
• Support Windows 10/11 and Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
• Manage Active Directory/Microsoft Entra ID for user onboarding, access, and Intune device management
• Handle approx. 200 global service desk tickets per week
• Troubleshoot hardware, software, network, Wi-Fi (Cisco/Meraki), and connectivity issues
• Support laptops, desktops, mobile devices, printers, and video conferencing tools
• Provide high-level executive support across the business
• Work with global IT teams to resolve incidents

Requirements

• Experience in 1st and 2nd line IT support (some 3rd line exposure preferred)
• Strong Microsoft 365 and Windows 10/11 experience
• Strong knowledge of Active Directory/Microsoft Entra ID
• Experience with Intune
• Azure cloud technologies
• Strong troubleshooting and customer service skills
• Experience in financial services or corporate environments