Infrastructure & Support Analyst

Infrastructure & Support Analyst

Posted 1 week ago by DGH Recruitment

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£45,000 Per year
Fixed-Term
Undetermined
Leeds, England, United Kingdom
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Active Directory Authentications Cisco Meraki Computer Hardware Cyber Incident Response Document Management Document Management Systems Endpoint Management File Servers Firewall Group Policy Management Management Systems Microsoft 365 Microsoft Windows Mobile Devices Multi-Factor Authentication Technical Documentation Technical Support Windows Servers

Summary: The Infrastructure & Support Analyst role involves providing technical support and troubleshooting for various IT systems within a law firm on a 12-month fixed-term contract. The position requires expertise in Microsoft 365, Windows Server, and networking technologies, along with a focus on infrastructure upgrades and compliance with security standards. The analyst will also participate in an on-call rota and support multiple office locations as needed.

Key Responsibilities:

  • Support and troubleshoot Microsoft 365, Windows 11, Windows Server 2019/2022, Active Directory, Group Policy, Exchange Online, Intune, Entra and Teams.
  • Build, configure and support laptops, mobile devices and endpoint hardware via MDM tools.
  • Administer and support Cisco Meraki firewalls, switches and Wi-Fi access points.
  • Monitor infrastructure environments proactively and assist with infrastructure upgrades and BAU projects through full project lifecycle delivery.
  • Support document management, email security and authentication platforms including iManage, Mimecast, Egress and MFA solutions.
  • Produce technical documentation and support continuous improvement initiatives across IT systems and services.
  • Assist with information security compliance, audits and incident response activities aligned to Cyber Essentials and ISO27001 standards.
  • Participate in an out-of-hours on-call rota and provide occasional support across additional office locations.

Key Skills:

  • Experience in an IT Support or Infrastructure Support role within a legal or professional services environment.
  • Strong experience supporting Microsoft 365, Windows Server, Active Directory, Group Policy and endpoint management technologies.
  • Experience delivering infrastructure-related projects and supporting hybrid working environments.
  • Knowledge of Cisco Meraki networking and firewall technologies.
  • Experience supporting iManage or similar document management systems.
  • Strong troubleshooting, analytical and problem-solving skills.
  • Ability to manage workloads effectively, work independently and collaborate within a team environment.
  • Strong communication skills with a service-oriented approach.

Salary (Rate): £45,000.00 yearly

City: Leeds

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Infrastructure & Support Analyst - Leeds - 12 Month Fixed Term Contract - £45,000 per annum A fantastic opportunity has arisen for an Infrastructure & Support Analyst to join a law firm on a 12 Month Fixed Term Contract basis.

Key Responsibilities

  • Support and troubleshoot Microsoft 365, Windows 11, Windows Server 2019/2022, Active Directory, Group Policy, Exchange Online, Intune, Entra and Teams.
  • Build, configure and support laptops, mobile devices and endpoint hardware via MDM tools.
  • Administer and support Cisco Meraki firewalls, switches and Wi-Fi access points.
  • Monitor infrastructure environments proactively and assist with infrastructure upgrades and BAU projects through full project lifecycle delivery.
  • Support document management, email security and authentication platforms including iManage, Mimecast, Egress and MFA solutions.
  • Produce technical documentation and support continuous improvement initiatives across IT systems and services.
  • Assist with information security compliance, audits and incident response activities aligned to Cyber Essentials and ISO27001 standards.
  • Participate in an out-of-hours on-call rota and provide occasional support across additional office locations.

Key Experience

  • Experience in an IT Support or Infrastructure Support role within a legal or professional services environment.
  • Strong experience supporting Microsoft 365, Windows Server, Active Directory, Group Policy and endpoint management technologies.
  • Experience delivering infrastructure-related projects and supporting hybrid working environments.
  • Knowledge of Cisco Meraki networking and firewall technologies.
  • Experience supporting iManage or similar document management systems.
  • Strong troubleshooting, analytical and problem-solving skills.
  • Ability to manage workloads effectively, work independently and collaborate within a team environment.
  • Strong communication skills with a service-oriented approach.

Infrastructure & Support Analyst - Leeds - 12 Month Fixed Term Contract - £45,000 per annum

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