Infrastructure Support Analyst - Contract role - 12- month contract

Summary: The Infrastructure Support Analyst role at a Private Equity firm in London involves providing 1st and 2nd line IT support with some exposure to 3rd line tasks in a dynamic financial services environment. The position also requires significant executive support and the management of global service desk tickets. This is a 6-month contract position with a focus on supporting various IT systems and technologies. The role demands strong technical skills and experience in a corporate environment.

Key Responsibilities:

• Provide 1st and 2nd line IT support, with escalation to 3rd line where required
• Support Windows 10/11 and Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
• Manage Active Directory/Microsoft Entra ID for user onboarding, access, and Intune device management
• Handle approx. 200 global service desk tickets per week
• Troubleshoot hardware, software, network, Wi-Fi (Cisco/Meraki), and connectivity issues
• Support laptops, desktops, mobile devices, printers, and video conferencing tools
• Provide high-level executive support across the business
• Work with global IT teams to resolve incidents

Key Skills:

• Experience in 1st and 2nd line IT support (some 3rd line exposure preferred)
• Strong Microsoft 365 and Windows 10/11 experience
• Strong knowledge of Active Directory/Microsoft Entra ID
• Experience with Intune
• Azure cloud technologies
• Strong troubleshooting and customer service skills
• Experience in financial services or corporate environments - is a must

Salary (Rate): £500 per day

City: London

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT