Your new company
A global technology services organisation supporting critical public sector infrastructure services.
You will join an on-site engineering team responsible for maintaining operational excellence and delivering high-quality technical support services.
Your new role
As an Infrastructure Engineer, you will provide hands-on technical support, incident resolution and operational support within a busy engineering environment.
You will be responsible for supporting users, maintaining equipment and ensuring service levels are met.
Key responsibilities include:
- Managing technical incidents, service requests and changes.
- Troubleshooting desktop and server-related issues.
- Managing and prioritising your own support queue.
- Providing customer updates and maintaining communication throughout incidents.
- Escalating complex technical issues when required.
- Supporting software builds and rebuilds on PCs and laptops.
- Diagnosing hardware faults and performing upgrades.
- Supporting inventory management, quality control and equipment maintenance activities.
- Working closely with technical delivery, development and project teams.
What you'll need to succeed
- Previous IT technical support or infrastructure support experience.
- Experience managing incidents, requests and changes.
- Strong troubleshooting and problem-solving skills.
- Experience supporting desktop and server technologies.
- PC and laptop build/rebuild experience.
- Hardware troubleshooting and upgrade experience.
- Excellent customer service and communication skills.
- Ability to collaborate effectively within a technical support environment.
- Ability to work a rotating 12-hour day and night shift pattern.
What you'll get in return
- Opportunity to work within a highly skilled engineering team.
- Exposure to a wide range of infrastructure and support activities.
- Collaborative technical environment.
- Long-term project exposure within the public sector.
- Structured shift pattern offering consecutive days off between rotations.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.