Infrastructure Project Manager – 11910SRC

Role responsibilities:

• Managing the delivery of infrastructure projects across network, platform, storage and data centre environments.
• Driving continuous service improvements across infrastructure and service operations.
• Coordinating the remediation of infrastructure risks and self-identified issues, including end-of-life technology and operational resilience concerns.
• Supporting initiatives to upgrade platforms, introduce new functionality, improve customer services and optimise costs.
• Overseeing technical delivery activities such as infrastructure builds, deployments, device rollouts and service enhancements.
• Establishing clear project governance, delivery plans, milestones, dependencies and reporting.
• Working closely with technical SMEs, Product Owners and Service Management teams to drive delivery and ensure commitments are met.
• Managing stakeholder expectations and ensuring projects progress effectively within a BAU environment.
• Supporting the delivery of a structured mitigation model to accelerate the resolution of infrastructure and service-related risks.

Skills required:

• Around 10 years’ Project Management experience within complex IT or financial services environments.
• A strong infrastructure background, with exposure to areas such as networks, platforms, storage, data centres or infrastructure service operations.
• A proven track record of delivering technical infrastructure projects and service improvement initiatives.
• Experience working within a portfolio, programme or project delivery environment.
• Strong governance, planning, reporting, risk management and delivery control capabilities.
• A good understanding of IT Service Management and service operations.
• Experience working with technologies and environments such as ServiceNow, ITM, infrastructure build and deployment, and platform upgrades.
• A traditional, structured project management approach, with experience delivering through waterfall methodologies.
• Excellent stakeholder management skills, with the ability to build credibility and gain the respect of technical SMEs.
• The confidence to engage with senior stakeholders and executives, communicating clearly and effectively at all levels.