Infrastructure Engineer (6-month FTC)

We’re reimagining work/life balance – and you could be part of it. At OFG, we're proud to be part of the 4-Day Working Week trial – a bold step toward giving our teams more time to recharge, refresh, and enjoy life outside of work. That means you could be working 80% of your usual hours, while still earning 100% of your pay. If the trial proves successful, we’ll roll out the 4DWW across the Group – making now the perfect time to join #TeamOFG and help shape the future of work.

Job Title: FTC Infrastructure Engineer (6-month FTC)

Salary: £50,000 per annum

Hours: 37.5 hours per week, Monday - Friday.

Location: Home based hybrid – South preferable

About Us

At Outcomes First Group, we believe every child can thrive when given the right environment for success. As one of the world’s leading providers in our sector, we deliver exceptional, research-led education tailored to each individual, with smaller class sizes and personalised learning plans. Our vision is to empower every child with a world-class education that nurtures potential and inspires lifelong learning, our mission is to unlock that potential through personalised learning and opportunity, and our promise is simple: we listen, we work together, and we are accountable to one another to make the remarkable happen.

Job Purpose

As part of a dedicated engineering team, you will play a key role in integrating newly acquired schools into Outcomes First Group, with a strong emphasis on delivering exceptional customer service. Your primary responsibility will be managing the migration of Microsoft 365 users and devices to OFG systems, collaborating closely with the existing IT team and third-party partners to ensure a smooth transition for school staff over a six-month period. Outside of migration activities, you may also provide support to the service desk team, assisting with the day-to-day IT needs of all OFG users.

Key Responsibilities:

• Work with 3rd parties to identify and prepare users, devices and data to be migrated using migration tools.
• Prepare configurations within Microsoft EntraID/Intune ahead of a migration.
• Prepare applications in Microsoft Intune to be deployed to school devices.
• Work with 3rd parties to migrate printers between suppliers.
• Provide on-site technical support during Microsoft 365 migrations where required.
• Act as a technical liaison between engineers on-site performing migration work and 3rd parties supporting.
• Resolve technical issues resulting from a migration.
• Mentor, educate and knowledge transfer to members of the IT team.
• Perform all activities in keeping with established change management and approval.
• When not working on migrations, work with the IT service desk team to resolve escalated issues.

Experience, Skills & Qualifications:

Essential Technical skills

• Experience in supporting Windows 10/11 (essential)
• Experience in managing Microsoft 365 services such as Exchange, SharePoint (essential)
• Experience in supporting EntraID/Intune managed solutions(essential)
• Experience in supporting printers and PaperCut (essential)
• Knowledge and troubleshooting experience of enterprise networks, VLANs, routing, switching and IP addressing. (essential)
• Solid understanding of LAN/WAN technologies (essential)
• Experience of managing Apple devices in the Enterprise (preferred)
• Experience of JAMF MDM (preferred)
• Experience of managing educational web content filtering solutions (preferred)

Experience and skills

• Between 3 to 5 years in a 3rd line/Infrastructure role experience within a technical support desk or MSP. (essential)
• Holds a professional qualification (Microsoft Stack, Azure, MCSA, CCNA etc) (preferred)
• Strong knowledge of working within an ITIL framework. (preferred)
• Strong understanding of IT infrastructure. (essential)
• Demonstrated efficient and effective use of problem-solving and task prioritization to solve complex challenges. (essential)
• Demonstrated history in supporting technical projects (essential)
• Strong customer service skills. (essential)
• Strong attention to detail, the ability to follow processes and procedures and take ownership of tasks or issues. (essential)
• Excellent communication, organisational and interpersonal skills. (essential)
• Ability/willingness to learn, prioritize workload and meet tight deadlines. (essential)
• Ability to work on own initiative, tackle tasks proactively, address and resolve problems and able to follow a methodical approach to service issues. (essential)
• Contributes to, supports, and works within the team. (essential)
• Ability to work well with challenging customers and under pressure. (essential)

This role is flexible and can be located anywhere in UK, though South UK is preferable. The post holder will be expected to work up to 6 weekends to deliver critical project migration activity (between Dec 25 and Feb 26) and will be required to be onsite for that time, with overnight stay where required – travel & expenses paid. The post holder will be expected to travel to schools and office locations in the UK when required and potentially stay overnight.

Why join Outcomes First Group?

About the Group

Outcomes First Group is the largest independent provider of high quality special needs education and care. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate and care for. We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running. Our divisional brands include Acorn Education, Options Autism, Blenheim Schools and Momenta Connect.

Our Vision

Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world.

Our Mission

We commit to unlocking our pupils’ potential through personalised learning, innovation, and opportunity, supporting growth and aspirations.

Our Promise

We Listen. We never assume. We work together. To make the remarkable happen. We are accountable. To each other and for one another.

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

• Life Assurance
• Pension scheme with options to increase your contributions
• “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
• Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
• And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:
• A wide range of health, wellbeing, and insurance benefits
• 100’s of discount options valid in the UK and abroad
• Cycle to Work Schemes
• Electric Car Purchase Scheme
• Critical illness cover

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. We are an Equal Opportunities Employer.

Please note: 4DWW is subject to successful completion of your probation period and is not a contractual benefit. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.