Infra Tech Support Practitioner

Key Responsibilities

• Provide ongoing technical support and maintenance for production and development systems.
• Deliver both remote and onsite support in line with established IT service processes.
• Diagnose and resolve hardware, software and operating system issues.
• Support Windows 10 environments and Microsoft Office applications.
• Build, configure and deploy laptops, including imaging and setup.
• Perform Level 1 and Level 2 troubleshooting across desktop and infrastructure environments.
• Support mobile devices, including iOS and Android.
• Provide basic printer support and troubleshooting.
• Assist with hardware refreshes, deployments and software installations.
• Deliver a high level of customer service while managing support requests and incidents.

Essential Skills & Experience

• Proven experience in an IT Support, Service Desk or Desktop Support role.
• Strong technical understanding of IT infrastructure environments.
• Experience supporting Windows 10 and the Microsoft Office Suite.
• Ability to troubleshoot and resolve desktop hardware and software issues.
• Experience building and deploying laptops, including imaging processes.
• Knowledge of iOS and Android device support.
• Basic printer support and troubleshooting experience.
• Excellent communication and customer service skills.

Desirable Skills

• Experience working within enterprise environments.
• Knowledge of server and network technologies.