Job Title: Studio IT Support AdminLocation: Manchester Science Park, Manchester, M15 6GZ5 days in office initially; later some flexibility is possibleDuration: Starts with 6 months will go longer40 hours/ weekTime zone: Local business hoursQualifications:- At least 3 years of experience in an enterprise technical IT support environment.- A strong foundation in Active Directory, Desktop Administration, and troubleshooting.- Proficient with ticketing systems and adherence to ticket resolution within SLAs.- Familiarity with Okta and other IAM tools.- Excellent communication skills, both written and verbal.- A relevant degree in Information Technology, Computer Science or related field is preferred.- Industry certifications in IT support and administration are highly valued.Skills:- Exceptional customer service and interpersonal skills.- Independent work ethic with the ability to prioritize tasks effectively.- Sharp analytical and problem-solving abilities.- Strong organizational skills and attention to detail.- A team-oriented mindset with a collaborative spirit.- Experience with JIRA Service Desk or similar help desk ticketing systems is a plus.Technical Skills:- Expertise in diagnosing complex IT problems and implementing solutions.- Understanding of desktop architecture and the ability to build and repair custom desktops.- Familiarity with remote support tools and maintaining desktop documentation (Confluence is a plus).- Knowledge of incident troubleshooting and escalation processes.- Basic grasp of network protocols and troubleshooting for wireless, LAN, and WAN networks.- Server room/data center experience, including maintenance and proactive system monitoring.- Proficiency in Windows 10/11; Server 2008/2012/2016/2019 experience is advantageous.- Hands-on experience with Mac OS and MDM tools (e.g., Intune/Azure, Previo Fleet).- Competence in supporting video conferencing solutions such as Zoom and its associated hardware.- Scripting skills in PowerShell, Python, or similar languages are desirable.- Familiarity with version control systems like Git or Perforce is a plus.About Hyqoo:Hyqoo is an on-demand talent cloud platform connecting companies with remote and vetted talent across the globe. Set to upend the on-demand talent industry, Hyqoo is the world's leading source of vetted talent in data, software engineering, and product. Our clients engage with us to get high-performing talent for remote positions. Featuring the fastest-growing global talent network, Hyqoo empowers leading organizations and startups with their global hiring needs at any scale. At the heart of its operation Hyqoo s propriety AI engine revolutionizes the talent vetting and matching process, providing engaged and qualified talent faster than any service on the market.At Hyqoo, we understand how challenging, time-consuming, and costly it is to hire the best talent in technology. That is why we have created a Global Talent-as-a-Service Platform, which provides companies all over the world access to highly skilled, on-demand, and fully vetted talent in Software Development, Design, Product and Project Management.The main benefits of Hyqoo are our Why , large global footprint of over 14 million experts, guaranteed quality, technology at the forefront, and hyper-personalized and proactive approach.











Show more















Show less