Information Technology Support Technician
Posted Today by N Consulting Global
Negotiable
Undetermined
Onsite
Coventry, England, United Kingdom
Summary: The Onsite IT Support Technician role involves providing short-term, hands-on technical support in Coventry, UK. The technician will be responsible for setting up and troubleshooting IT equipment, assisting users with software and hardware issues, and ensuring smooth operations during the engagement. This position is ideal for a technician who can work independently and efficiently within a limited timeframe. The engagement is for two half days and requires immediate availability.
Key Responsibilities:
- Provide onsite desktop / user support for end users
- Set up and configure laptops, desktops, monitors, peripherals, and docking stations
- Troubleshoot hardware, software, and basic network connectivity issues
- Support Windows OS, Microsoft 365 (Outlook, Teams, OneDrive)
- Assist with user logins, password resets, and basic access issues
- Ensure devices are correctly connected to network and printers
- Perform basic system checks and verify equipment functionality
- Escalate unresolved issues with clear handover notes if required
Key Skills:
- Proven experience in IT Support / Desktop Support / Field Technician role
- Strong hands-on troubleshooting skills (hardware & software)
- Experience supporting Windows 10/11 environments
- Familiarity with Microsoft 365 applications
- Basic understanding of network connectivity (Wi-Fi, LAN, VPN)
- Ability to work independently with minimal supervision
- Good communication and customer-facing skills
- Previous onsite / field support experience (desirable)
- Experience in short-term or ad-hoc IT support engagements (desirable)
- Knowledge of Active Directory / Azure AD (basic user support) (desirable)
Salary (Rate): undetermined
City: Coventry
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Title: Onsite IT Support Technician (Short-Term / Ad-hoc)
Location: Coventry, UK
Engagement Type: Short-term / Ad-hoc
Duration: 2 Half Days (Onsite)
Start: ASAP (flexible)
Work Mode: Onsite only
Role Overview
We are seeking one experienced IT Support Technician to provide onsite technical support for a short engagement in Coventry. The technician will support basic IT setup, troubleshooting, and user assistance activities to ensure smooth operations during the visit. This is a small, fixed-scope requirement suited to a technician who can work independently and deliver hands-on support efficiently.
Key Responsibilities
- Provide onsite desktop / user support for end users
- Set up and configure laptops, desktops, monitors, peripherals, and docking stations
- Troubleshoot hardware, software, and basic network connectivity issues
- Support Windows OS, Microsoft 365 (Outlook, Teams, OneDrive)
- Assist with user logins, password resets, and basic access issues
- Ensure devices are correctly connected to network and printers
- Perform basic system checks and verify equipment functionality
- Escalate unresolved issues with clear handover notes if required
Required Skills & Experience
- Proven experience in IT Support / Desktop Support / Field Technician role
- Strong hands-on troubleshooting skills (hardware & software)
- Experience supporting Windows 10/11 environments
- Familiarity with Microsoft 365 applications
- Basic understanding of network connectivity (Wi-Fi, LAN, VPN)
- Ability to work independently with minimal supervision
- Good communication and customer-facing skills
Desirable (Nice to Have)
- Previous onsite / field support experience
- Experience in short-term or ad-hoc IT support engagements
- Knowledge of Active Directory / Azure AD (basic user support)
Engagement Notes
- 1 technician only
- 2 half days onsite in Coventry
- No long-term commitment
- Ideal for local technicians / contractors