Information Technology Support Specialist

Information Technology Support Specialist

Posted 2 weeks ago by NRG.

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Negotiable
Undetermined
Undetermined
United Kingdom
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Access Controls Amazon Web Services (AWS) Asset Allocation Automation AWS Identity And Access Management (IAM) Azure Active Directory Cloud Computing Cloud Services Cloud Technology Collaboration Tools Computer Hardware Data Encryption Desktop Support Encryption Endpoint Security Financial Technology (FinTech) Google Workspace Identity And Access Management Investments IT Security Architecture JIRA Linux Management Microsoft 365 Microsoft Azure Microsoft Windows Mobile Devices Multi-Factor Authentication Nice (Unix Utility) Operating Systems Oracle Linux Python (Programming Language) Scripting Slack (Software) Software as a Service (SaaS) Technical Support Uptime User Provisioning Windows PowerShell Workflows Zoom (Video Conferencing Tool)

Summary: The IT Support Specialist role involves providing technical support to an internal team, focusing on maintaining systems for an insurance-based investment platform. The position requires troubleshooting across various operating systems and managing SaaS tools and devices to ensure productivity and security. The specialist will also handle onboarding, documentation, and compliance tasks while recommending automation solutions. This role is essential for maintaining system uptime and supporting users effectively.

Key Responsibilities:

  • Provide Tier 1–2 technical support for internal staff across macOS, Windows, and Linux environments.
  • Configure, deploy, and manage laptops, desktops, and mobile devices using MDM solutions (Intune, Jamf, Kandji).
  • Administer SaaS platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Jira, and password managers.
  • Handle onboarding and offboarding tasks including user provisioning, permissions setup, asset allocation, and access revocation.
  • Manage and document internal IT procedures, ticketing workflows, and how-to guides.
  • Escalate issues to engineering or infrastructure teams when necessary.
  • Monitor system health and patch levels, support endpoint encryption, and run regular updates.
  • Assist with internal audits and compliance reviews by maintaining logs and access controls.
  • Recommend and implement automation where possible.

Key Skills:

  • 2+ years in an IT support or desktop support role, ideally in a tech or financial environment.
  • Strong troubleshooting skills for macOS and Windows, including command line tools and remote access.
  • Experience administering Google Workspace or Microsoft 365.
  • Familiarity with IT ticketing systems (Jira Service Management, Freshservice, Zendesk).
  • Working knowledge of user access provisioning, MFA setup, and basic identity management.
  • Understanding of IT security best practices (encryption, least privilege, patching).
  • Strong communication skills and ability to support both technical and non-technical users.
  • Experience with scripting (Bash, PowerShell, or Python) for automation (nice to have).
  • Familiarity with compliance environments (FCA, GDPR, SOC 2) (nice to have).
  • Exposure to cloud IAM (AWS IAM, Azure AD) and SaaS security reviews (nice to have).
  • Previous experience in fintech, insuretech, or regulated software companies (nice to have).

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

IT Support Specialist (UK Remote)

Overview

We are looking for an IT Support Specialist to provide hands-on technical support to our clients internal team and help maintain the systems that power their insurance-based investment platform. You will work across devices, SaaS tools, cloud services, and endpoint security - ensuring our people can work productively and securely. This role combines troubleshooting, automation, and systems administration for a software-heavy environment where compliance and uptime matter.

Responsibilities

  • You will provide Tier 1–2 technical support for internal staff across macOS, Windows, and Linux environments - resolving issues related to hardware, software, email, network access, and collaboration tools.
  • You will configure, deploy, and manage laptops, desktops, and mobile devices using MDM solutions ( Intune, Jamf, Kandji).
  • You will administer SaaS platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Jira, and password managers (e.g., 1Password or Bitwarden).
  • You will handle onboarding and offboarding tasks including user provisioning, permissions setup, asset allocation, and access revocation across internal systems.
  • You will manage and document internal IT procedures, ticketing workflows, and how-to guides to improve self-service support.
  • You will escalate issues to engineering or infrastructure teams when necessary, while maintaining ownership of incident follow-ups and resolution.
  • You will monitor system health and patch levels, support endpoint encryption, and run regular updates to maintain security and performance.
  • You will assist with internal audits and compliance reviews by ensuring logs, access controls, and system usage records are properly maintained.
  • You will recommend and implement automation where possible (onboarding scripts, device setup flows, routine health checks).

Requirements

  • 2+ years in an IT support or desktop support role, ideally in a tech or financial environment.
  • Strong troubleshooting skills for macOS and Windows, including command line tools and remote access.
  • Experience administering Google Workspace or Microsoft 365.
  • Familiarity with IT ticketing systems ( Jira Service Management, Freshservice, Zendesk).
  • Working knowledge of user access provisioning, MFA setup, and basic identity management.
  • Understanding of IT security best practices (encryption, least privilege, patching).
  • Strong communication skills and ability to support both technical and non-technical users.

Nice to Have

  • Experience with scripting (Bash, PowerShell, or Python) for automation
  • Familiarity with compliance environments (FCA, GDPR, SOC 2)
  • Exposure to cloud IAM (AWS IAM, Azure AD) and SaaS security reviews
  • Previous experience in fintech, insuretech, or regulated software companies

If this position sounds of interest, click 'apply now' and a member of our team will be in touch.

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