Information Technology Support Specialist
Posted 5 days ago by Recann
Negotiable
Outside
Onsite
Rochdale, England, United Kingdom
Summary: The IT Support / IT Operations Specialist role is focused on providing hands-on IT support within a manufacturing environment in Rochdale. The position involves troubleshooting and maintaining various factory systems, including MES, WMS, and ERP, while ensuring the IT infrastructure operates smoothly. This contract role is ideal for individuals who thrive in a production setting and possess a strong technical background in IT support. The position requires a proactive approach and the ability to work independently.
Key Responsibilities:
- Provide hands-on IT support across both production and office environments
- Support and troubleshoot MES, WMS (WAMAS, Lighthouse), and ERP systems
- Monitor and maintain factory IT infrastructure and networks (Cisco wired & Wi-Fi)
- Perform SQL-based troubleshooting and assist with system integrations
- Document incidents, resolutions, and updates using the ITSM system
- Collaborate with internal IT teams, external vendors, and automation specialists
Key Skills:
- Proven experience in IT Support or IT Operations, ideally within a manufacturing or industrial environment
- Strong knowledge of Windows, Office 365, SQL, and networking (Cisco)
- Hands-on experience with MES/WMS/ERP systems is highly desirable
- Flexible, proactive, and comfortable working independently in a production setting
Salary (Rate): undetermined
City: Rochdale
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
IT Support / IT Operations Specialist – Manufacturing Environment (Rochdale)
Location: Rochdale, Manchester (Onsite)
Contract: 6 Months (Extension Highly Likely)
Start Date: ASAP
Rate: Open & Negotiable (Outside IR35)
Working Hours: Saturday–Monday, 06:00–18:00 + On-Call 18:00–23:00 (Sat & Sun)
Are you an experienced IT Support or Operations Specialist looking for a new contract opportunity? We’re supporting one of our clients in the manufacturing sector with the recruitment of an on-site IT Support / IT Operations Specialist to join their new production facility in Rochdale. This role is ideal for someone who enjoys working close to production, combining hands-on IT support with factory systems such as MES, WMS, ERP, and automation technologies.
Key Responsibilities
- Provide hands-on IT support across both production and office environments
- Support and troubleshoot MES, WMS (WAMAS, Lighthouse), and ERP systems
- Monitor and maintain factory IT infrastructure and networks (Cisco wired & Wi-Fi)
- Perform SQL-based troubleshooting and assist with system integrations
- Document incidents, resolutions, and updates using the ITSM system
- Collaborate with internal IT teams, external vendors, and automation specialists
Ideal Profile
- Proven experience in IT Support or IT Operations, ideally within a manufacturing or industrial environment
- Strong knowledge of Windows, Office 365, SQL, and networking (Cisco)
- Hands-on experience with MES/WMS/ERP systems is highly desirable
- Flexible, proactive, and comfortable working independently in a production setting