Information Technology Support Engineer

The Role

Day-to-day, you'll triage and resolve tickets from internal colleagues—covering both hardware and software—while setting up and configuring new devices and services.

The pace is fast, the scope is broad, and there's plenty of room to sharpen your technical skills quickly.

What You'll Do

• Act as the first line of IT support, on-site and remotely
• Log, track, and resolve incidents within SLA targets using the ITSM platform
• Handle service requests: password resets, account unlocks, access permissions via O365 Admin, software installs
• Manage user accounts and groups in Active Directory
• Support ongoing projects, including a laptop refresh and rollout
• Carry out routine security administration
• Liaise with third-party suppliers to keep issues moving

What You'll Bring

• Proven experience in a technical support or service desk role
• Familiarity with Windows Server environments, Windows 10/11, Office 365, and Active Directory
• Confidence setting up and managing endpoints—laptops, desktops, mobiles, tablets
• Exposure to ITIL practices (Incident Management, Change Management); certification is a plus
• Basic networking knowledge (DHCP, DNS, TCP/IP) would be advantageous
• Strong communication skills—able to translate technical detail for non-technical users
• A proactive, adaptable approach and a genuine enthusiasm for problem-solving