Information Technology Support Engineer
Posted 4 days ago by Areti Group | B Corp™
Negotiable
Inside
Undetermined
Cheshire West And Chester, England, United Kingdom
Summary: The role of 2nd Line Support Analyst involves providing high-quality technical support within a busy IT support team on a contract basis. The successful candidate will focus on troubleshooting and resolving issues related to hardware, software, and Microsoft 365 environments. This position requires strong communication skills and the ability to manage user accounts and permissions effectively. The role is based in Cheshire and operates on a 4-day work week under an inside IR35 contract.
Key Responsibilities:
- Provide 2nd line technical support for users across hardware, software, and networking issues
- Troubleshoot and resolve incidents escalated from 1st line support
- Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Intune
- Manage user accounts, permissions, and access via Active Directory and Azure AD
- Assist with laptop builds, device deployments, and onboarding/offboarding processes
- Maintain accurate documentation and update tickets within the ITSM system
- Work closely with infrastructure and third-party suppliers where required
Key Skills:
- Proven experience in a 2nd Line Support / IT Support Analyst role
- Strong Microsoft 365 administration and troubleshooting experience
- Good knowledge of: Windows 10/11, Active Directory / Azure AD, Exchange Online, Teams & SharePoint, Intune / Endpoint Manager
- Basic networking concepts
- Experience using ticketing systems and working to SLAs
- Excellent communication and stakeholder management skills
Salary (Rate): undetermined
City: Cheshire West And Chester
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
2nd Line Support Analyst (Contract) Cheshire | 4 Days Per Week | Inside IR35
We are looking for an experienced 2nd Line Support Analyst to join a busy IT support team on a contract basis. The successful candidate will provide high-quality technical support across desktop, infrastructure, and Microsoft 365 environments, ensuring excellent service delivery to end users.
Key Responsibilities
- Provide 2nd line technical support for users across hardware, software, and networking issues
- Troubleshoot and resolve incidents escalated from 1st line support
- Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Intune
- Manage user accounts, permissions, and access via Active Directory and Azure AD
- Assist with laptop builds, device deployments, and onboarding/offboarding processes
- Maintain accurate documentation and update tickets within the ITSM system
- Work closely with infrastructure and third-party suppliers where required
Required Skills & Experience
- Proven experience in a 2nd Line Support / IT Support Analyst role
- Strong Microsoft 365 administration and troubleshooting experience
- Good knowledge of: Windows 10/11 Active Directory / Azure AD Exchange Online Teams & SharePoint Intune / Endpoint Manager
- Basic networking concepts
- Experience using ticketing systems and working to SLAs
- Excellent communication and stakeholder management skills
Contract Details
Location: Cheshire
Working Pattern: 4 days per week
Contract: Inside IR35