Information Technology Support Engineer
Posted Today by SISL Global
Negotiable
Undetermined
Undetermined
Birmingham, England, United Kingdom
Summary: The L2 Desktop Support Technician is tasked with delivering advanced technical support and troubleshooting for end-users, focusing on complex issues related to hardware and software systems. This role emphasizes maintaining optimal performance and user satisfaction through effective problem resolution and collaboration with IT team members. The technician will also provide training and mentorship to junior staff while ensuring compliance with IT policies and best practices.
Key Responsibilities:
- Provide Second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of windows and mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
Key Skills:
- Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- 2-4 years of experience in a desktop support or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency with Microsoft Office Suite and other common software applications.
- Experience with Active Directory, group policies, and user account management.
- Familiarity with remote desktop tools and support software.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
Salary (Rate): undetermined
City: Birmingham
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Provide Second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of windows and mac computers
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment
- Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
- Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- 2-4 years of experience in a desktop support or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency with Microsoft Office Suite and other common software applications.
- Experience with Active Directory, group policies, and user account management.
- Familiarity with remote desktop tools and support software.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus