Information Technology Support Analyst
Posted Today by Lorien
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The IT Executive Support Analyst – End User Computing (EUC) role is focused on delivering premium technology support to executives at the London Head Office. This position requires a blend of technical expertise in EUC and a service-oriented mindset to ensure seamless support for executive devices and meetings. The analyst will work collaboratively within a specialized team to maintain high standards of service in a fast-paced luxury environment. Key responsibilities include providing on-site and remote support, managing incidents, and ensuring compliance with security standards.
Key Responsibilities:
- Deliver high-touch, end-to-end EUC support to members of the executive community
- Work collaboratively within a small executive support team to provide seamless, resilient, and reliable coverage
- Provide on-site and remote support for executive devices and travel-related technology needs
- Support board meetings, executive forums, and high-profile events, including AV and conferencing readiness
- Build, configure, deploy, and support executive laptops, desktops, mobile devices, and peripherals
- Provide high-level support for Microsoft Teams meeting room technology, including cameras, audio, displays, and room controllers
- Support Windows and Android devices within an enterprise EUC environment
- Support Microsoft 365, Teams, Outlook, OneDrive, and collaboration and productivity tools
- Administer and support endpoint and device management solutions (e.g. Intune, Jamf, or equivalent)
- Act as a trusted technology partner to the executive community and executive assistants
- Anticipate needs and proactively address potential issues before they impact executives
- Perform proactive health checks, device optimisation, and software updates for executive users
- Maintain EUC documentation, standards, and executive-specific support playbooks
- Own and manage high-priority EUC incidents affecting executive users
- Collaborate with EUC engineers, infrastructure, security, and third-party vendors to resolve complex issues
- Support EUC-related changes, upgrades, and rollouts impacting the executive community
- Ensure all executive EUC services comply with security, data protection, and compliance standards
- Support secure access, MFA, encryption, and identity management solutions
- Handle all executive data and issues with the highest level of confidentiality and professionalism
Key Skills:
- Proven experience in Executive / VIP EUC Support within a corporate or enterprise environment
- Strong hands-on experience supporting Windows and Android devices
- Experience supporting Microsoft Teams meeting rooms and collaboration technology
- Solid understanding of Microsoft 365 and endpoint/device management platforms
- Excellent communication skills and the ability to work confidently with executive stakeholders
- Strong incident ownership and problem-solving skills
- Desirable experience with Intune, Jamf, Autopilot, Azure AD, or similar EUC technologies
- ITIL knowledge and experience working within service management frameworks
- Experience supporting executive communities in global organisations
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Title: IT Executive Support Analyst – End User Computing (EUC)
Location: London
Duration: 6 months
Department: Technology – End User Computing (EUC)
Purpose of the Role
We are seeking a highly skilled and service-led IT Executive Support Analyst – EUC to provide premium, hands-on technology support to the executive community at our London Head Office. The role sits within the End User Computing function and operates as part of a small, specialist executive support team, working collaboratively to deliver an exceptional, consistent, and trusted service. The role requires strong EUC expertise, excellent teamwork, and a “white-glove” service mindset, balanced with agility and responsiveness in a fast-paced luxury environment.
Key Responsibilities
- Executive & VIP EUC Support
- Deliver high-touch, end-to-end EUC support to members of the executive community
- Work collaboratively within a small executive support team to provide seamless, resilient, and reliable coverage
- Provide on-site and remote support for executive devices and travel-related technology needs
- Support board meetings, executive forums, and high-profile events, including AV and conferencing readiness
- End User Computing (EUC) & Collaboration Technology
- Build, configure, deploy, and support executive laptops, desktops, mobile devices, and peripherals
- Provide high-level support for Microsoft Teams meeting room technology, including cameras, audio, displays, and room controllers
- Support Windows and Android devices within an enterprise EUC environment
- Support Microsoft 365, Teams, Outlook, OneDrive, and collaboration and productivity tools
- Administer and support endpoint and device management solutions (e.g. Intune, Jamf, or equivalent)
- Proactive Service Delivery
- Act as a trusted technology partner to the executive community and executive assistants
- Anticipate needs and proactively address potential issues before they impact executives
- Perform proactive health checks, device optimisation, and software updates for executive users
- Maintain EUC documentation, standards, and executive-specific support playbooks
- Incident, Problem & Change Support
- Own and manage high-priority EUC incidents affecting executive users
- Collaborate with EUC engineers, infrastructure, security, and third-party vendors to resolve complex issues
- Support EUC-related changes, upgrades, and rollouts impacting the executive community
- Security, Compliance & Governance
- Ensure all executive EUC services comply with security, data protection, and compliance standards
- Support secure access, MFA, encryption, and identity management solutions
- Handle all executive data and issues with the highest level of confidentiality and professionalism
Skills & Experience
- Proven experience in Executive / VIP EUC Support within a corporate or enterprise environment
- Strong hands-on experience supporting Windows and Android devices
- Experience supporting Microsoft Teams meeting rooms and collaboration technology
- Solid understanding of Microsoft 365 and endpoint/device management platforms
- Excellent communication skills and the ability to work confidently with executive stakeholders
- Strong incident ownership and problem-solving skills
- Desirable Experience with Intune, Jamf, Autopilot, Azure AD, or similar EUC technologies
- ITIL knowledge and experience working within service management frameworks
- Experience supporting executive communities in global organisations
Support Hours & Flexibility
Core working hours are 9:30am – 6:00pm, aligned to London Head Office business hours
Due to the nature of executive support, there is an expectation of flexibility, including occasional early starts, late finishes, or event-based support
The role requires an agile and responsive approach, working closely with the executive support team to ensure continuity of service