Information Technology Specialist
Posted 1 week ago by Axiom Technologies
Negotiable
Undetermined
Undetermined
Glasgow, Scotland, United Kingdom
Summary: The role of Information Technology Specialist focuses on providing desktop support, troubleshooting various operating systems, and ensuring effective hardware and software installations. Candidates are expected to possess strong customer service skills and technical abilities across a range of technologies. The position is open to freshers and IT students, indicating a welcoming approach to entry-level applicants.
Key Responsibilities:
- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems (Windows 7/8 and 10)
- Performing Hardware Software Installation (understanding of deployment tools like SCCM)
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Field experience supporting a variety of technologies and services
- Ability to manage time and resources to meet or exceed expectations in high-profile situations
- Maintaining professionalism under pressure
- Working independently and in a collaborative team-oriented environment
- Maintaining confidential information
Key Skills:
- Excellent End-user computing skills
- Good knowledge of Infrastructure support
- Strong analytical and problem-solving capabilities
- Well-organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality
- Self-starter, motivated to push limits and think outside the box
- In-depth knowledge of Windows OS, Microsoft Office applications, PC/Laptop hardware, and peripherals
- Basic knowledge of Active Directory, Exchange, Apple OS, and SCCM
- IT qualifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or Microsoft Office Specialist (MOS)
Salary (Rate): undetermined
City: Glasgow
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: Entry Level
Industry: IT
Job Description: I have attached a job description for the desktop support role along with the open locations. Please review this information and let us know if you have any questions or if there is anything else we can provide to help you or your referrals better understand the position.
IT Skills and Experience Desired Experience:
- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems ( Windows 7/8 and 10)
- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Personal Attributes
- Excellent End-user computing skills.
- Good knowledge of Infrastructure support.
- Strong analytical and problem-solving capabilities
- Well-organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information
In-depth knowledge of:
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Microsoft Office applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
Basic knowledge of:
- Active Directory
- Exchange
- Apple OS
- SCCM
IT Qualifications
At least two of the following:
- PCLaptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
Experience in a similar role Freshers and IT Students are also Welcome.