Role Summary
We are seeking an experienced ServiceNow Architect to lead platform strategy, solution design, AI architecture, and enterprise integrations within a highly regulated European environment.
The architect will define the target-state architecture, establish governance standards, and ensure scalable, secure, and compliant ServiceNow implementations.
Experience
- Minimum 10+ years of IT experience
- Minimum 5+ years as a ServiceNow Architect
- Proven experience working within regulated European industries such as Banking, Insurance, Financial Services, Healthcare, Utilities, or Public Sector
- Experience with ServiceNow AI capabilities including Now Assist and AI Agent ecosystem preferred
Key Responsibilities
- Define end-to-end ServiceNow solution architecture and platform roadmap
- Design scalable ServiceNow platform landscapes, governance models, and integration frameworks
- Lead architecture reviews, design authority boards, and technical governance
- Design AI-driven workflows leveraging Now Assist, AI Agents, and Generative AI capabilities
- Define integration patterns across ServiceNow, cloud platforms, identity providers, monitoring tools, and enterprise applications
- Ensure compliance with GDPR, operational resilience, audit, security, and regulatory requirements
- Mentor development teams and establish architectural standards
Required Skills
- ServiceNow Architecture (CSDM, CMDB, ITSM, ITOM, SPM, CSM)
- Enterprise Integration Architecture
- AI/ML and GenAI Architecture
- Service Mapping and Platform Governance
- Cloud Architecture (Azure/AWS/GCP)
- Security and Compliance Frameworks
Preferred Certifications
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified Master Architect (CMA)
- TOGAF
- ITIL v4
Rate:
£350/day
Location:
London
IR35 Status:
Inside
Remote Status:
Not specified
Industry:
IT
Seniority Level:
Senior