Information Technology Service Management Analyst
Posted 4 days ago by Franklin Bates
£46 Per hour
Inside
Hybrid
London Area, United Kingdom
Summary: This role requires an experienced IT professional to support an organization in preparing for ISO27001 and ITIL Service Operations audits. The individual will assess current processes, document them, identify gaps, and recommend improvements within a three-month contract. The position is hybrid, requiring one day a week in the central London office. The candidate must have a strong background in ITIL analysis and documentation, with a focus on service delivery best practices.
Key Responsibilities:
- Conduct a baseline assessment of current processes.
- Document existing processes and identify gaps.
- Suggest best practices for process improvements.
- Establish a foundational understanding of service delivery principles.
- Implement processes for reliable and high-quality service provision.
- Enable continuous improvement within the service delivery function.
Key Skills:
- Well-versed in ITIL analysis and documentation.
- Experience with ITIL maturity baseline assessment and problem management processes.
- Strong understanding of JML processes from an ID, change, and access controls perspective.
- Confident and clear communication skills.
Salary (Rate): £325.00 daily
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001 / ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of the current state of processes, document existing processes, identify any gaps and suggest best practice where processes can be improved or are missing, within a short 3-month timeframe.
Location: Hybrid, onsite in the central London office 1 day a week
Contract: 3-month term
Day rate: £300-£325 per day, inside IR35
Essential skills & experience required:
- Well-versed in ITIL analysis and documentation as the core focus of previous work
- Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work)
- Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and leavers) from an ID, change, access controls perspective
- Confident, clear communicator
Objectives:
- Establish a foundational understanding of service delivery principles and best practices
- Implement processes that ensure reliable, consistent, and high-quality service provision
- Enable continuous improvement within the service delivery function
Location: Hybrid, onsite in the central London office 1 day a week
Contract: 3-month term
Day rate: £300-£325 per day, inside IR35
*Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently.*
Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK.