Information Technology Service Desk

Why Southco? With over 70 years of engineering excellence and more than 3000 employees in 20 countries, Southco is a global leader for the manufacturing of engineered access solutions, products that you and thousands of others interact with every day. Our products form what we call "touch points", such as locks, latches, fasteners, hinges, handles and many other products that serve virtually hundreds of industries worldwide.

The Role This is an exciting opportunity for a skilled IT professional to join our team at Southco’s European Headquarters in Worcester. As a Service Desk Technician, you will provide 1st and 2nd line support to our users and their devices across the Europe region. You will manage and prioritise support requests with our ticketing system to deliver quick resolutions with a high level of customer service. You will also collaborate with the global team on projects such as system upgrades, security updates, and process improvements. Maintaining documentation and contributing to knowledge sharing within the team will be key aspects of your role.

Requirements Minimum of 3 years of experience in 1st line IT support in a similar environment Degree level education or equivalent Experience of M365 support and administration Good understanding of Microsoft operating systems/applications Experience of scripting and automation Ability to work as part of a team and on own initiative Strong organisational skills and ability to work in a fast-paced environment Bachelor's (required) Microsoft operating systems: 3 years (required) scripting and automation: 3 years (required) Organisational skills: 3 years (required) IT Helpdesk support: 3 years (required) Microsoft Office: 2 years (required) IT support: 3 years (required)

The Department: IT Our IT department is one of Southco’s most dynamic functions, partnering with teams across the business to deploy and support technology solutions. Our mission is to build and support a best-in-class infrastructure and Business Sup-port Center of Excellence through the evaluation, selection, and implementation of innovative technologies, systems, and services that adds value to Southco's global business.

So why join us? Southco employees enjoy an excellent work/life balance, globally competitive compensation, and global and local connections with colleagues from around world who share the same vision and passion. Being part of the Southco family means being part of a success story that spans for almost a century and is still being written by people just like you today. At Southco our employees are at the heart of what we do, we’re a family and strive to maintain our culture. By joining us you will benefit by: Company events Company pension Cycle to work scheme Life insurance On-site parking Private dental insurance Private medical insurance