Information Technology Operations Specialist

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Here is an opportunity is to be part of HCL Technologies Job Title – Technology Operations Specialist – ngVDI Location - Birmingham Customer is internalizing the operation of its ‘Next Gen VDI’ (ngVDI) solution, changing from a Managed Service to an internally managed one. This is an on-premises, Nutanix hosted, Citrix brokered environment support ~60K VDIs. The Technology Operations Specialist - ngVDI is accountable for delivering operational support of the client ngVDI services.The primary accountability is focused on the regional level 3 support of deployment and operation of the client instance of its production and UAT ngVDI environments and should be able to work in collaboration with the other Technology Operations Specialists to step in and cover during the absence of the Technology Operations Lead. This role will require close collaboration and partnership with Monitoring & Stability (L2), Product Managers, Project Manager and Engineering.

The ideal candidate will have experience leading an engineering or operational support team as an L3 Windows Desktop Support or Windows Desktop Engineer and will have spent the last couple of years focused on Virtualization Technologies. They need a strong understanding of incident management, problem management, and other ITIL processes.

Your key responsibilities

• Provide Level 3 (SRE) operational support for the client VDI products and services
• Support in the recruitment, provision and management of Leel 2 and Level 3 global teams to support the cleint ngVDI 24 x 7 follow-the-sun environment
• Manage and run production environments that deliver the client ngVDI products
• Maintain and execute all DR activities in support of in scope products
• Partner within Monitoring & Stability, Virtual, Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products. This is both to underpin the client delivery of core business applications and to support the client ability to serve our clients and to create revenue
• Apply a rigid SRE / DevOps framework to ongoing monitoring and automation of the products under support
• Available for an on-call rota to cover incident management out of hours / weekend
• Adheres to and promotes the Company values and ethical framework

Your skills and experience

• A background in SRE or DevOps in Virtualisation technologies, ideally Citrix and Nutanix
• Experience supporting large organizations in globally diverse locations
• Knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems
• At least three years’ experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environments
• At least three years’ experience with setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events with tools like: Systrack, New Relic and Citrix Analytics
• At least two years’ experience setting up, configuring and implementing Virtualization products
• At least two years’ experience managing and maintaining Citrix virtual tools like Citrix Director, Citrix DaaS and Citrix WEM/UPM
• Experience with implementing or running synthetic testing in a virtual or desktop environment to eliminate manual or semi-automated health checks and post-change testing will be an advantage

Benefits

• A supportive, diverse and global team with a brilliant culture.
• Competitive compensation and benefits that includes 20 vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country.
• Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.