Information Technology Operations Manager
Posted Today by develop
£50 Per hour
Outside
Hybrid
London Area, United Kingdom
Summary: The IT Operations Manager role is a hands-on contractor position focused on stabilizing and improving the IT environment for a client. The candidate will manage day-to-day IT support while ensuring operational efficiency through documentation, access control, and device management. This position requires a proactive approach to identifying risks and implementing improvements in a fast-paced setting. The role is hybrid, based in London, and offers a competitive daily rate outside IR35.
Key Responsibilities:
- Ensure continuity of day-to-day IT support across HQ, Factory, and remote users.
- Document accounts, ownership, processes, and escalation routes to remove key-person dependency.
- Support the ongoing NinjaOne / MDM rollout and device enrollment.
- Improve joiner, mover, and leaver processes.
- Maintain and improve the IT asset register.
- Ensure critical IT documentation is centralized, current, and accessible.
- Identify risks, gaps, and quick wins in IT operations, security, and support processes.
- Provide a clean handover to the permanent hire once appointed.
Key Skills:
- Strong hands-on IT operations / IT management experience.
- Experience supporting both macOS and Windows environments.
- Experience with MDM / endpoint management tools; NinjaOne experience is highly desirable.
- Strong SaaS administration experience, especially with Google Workspace and Slack.
- Good understanding of access control, permissions, groups, and admin roles.
- Experience managing joiner, mover, and leaver processes.
- Strong documentation habits.
- Ability to work independently and make sensible operational decisions.
- Good stakeholder communication across technical and non-technical users.
- Evidence of improving IT processes, not just responding to tickets.
Salary (Rate): £50.00/hr
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
IT Operations Manager | Hybrid-London | Up to £400p/d outside IR35
Role Purpose
We are looking for an experienced, hands-on IT Operations Manager contractor to provide immediate operational cover and help stabilise our clients IT environment. This is not a pure helpdesk role. We need someone who can combine day-to-day IT support with strong operational judgement, process ownership, documentation, access control, and device management. The right person will be comfortable stepping into a fast-moving environment, quickly understanding existing systems and dependencies, and making sensible, low-risk improvements without needing heavy supervision.
Core Priorities:
- Ensure continuity of day-to-day IT support across HQ, Factory and remote users
- Remove key-person dependency by documenting accounts, ownership, processes and escalation routes
- Support the ongoing NinjaOne / MDM rollout and device enrollment
- Improve joiner, mover and leaver processes
- Maintain and improve the IT asset register
- Ensure critical IT documentation is centralised, current and accessible
- Identify risks, gaps and quick wins in IT operations, security and support processes
- Provide clean handover to the permanent hire once appointed
Essential Experience:
- Strong hands-on IT operations / IT management experience
- Experience supporting both macOS and Windows environments
- Experience with MDM / endpoint management tools; NinjaOne experience is highly desirable
- Strong SaaS administration experience, especially Google Workspace and Slack
- Good understanding of access control, permissions, groups and admin roles
- Experience managing joiner, mover and leaver processes
- Strong documentation habits
- Ability to work independently and make sensible operational decisions
- Good stakeholder communication across technical and non-technical users
- Evidence of improving IT processes, not just responding to tickets
Highly Desirable
- Experience in a scale-up, ecommerce, manufacturing, fulfilment or operational environment
- Experience with Microsoft 365, Stripe, Meta Business Manager or similar business-critical SaaS tools
- Scripting or automation experience with PowerShell, Bash or Python
- Experience working alongside engineering teams
Personal Attributes:
- Practical and hands-on
- Calm under pressure
- Clear and direct in communication
- Comfortable asking questions before acting
- Able to challenge unclear requests constructively
- Focused on outcomes, not just task completion
- Careful with access, permissions, configuration and security-related changes
- Comfortable surfacing risks, trade-offs and dependencies
What Good Looks Like:
- Day-to-day IT support to be stable and responsive
- Critical third-party accounts and admin access to be documented and properly covered
- IT documentation to be centralised and usable
- Device management and NinjaOne enrolment to be completed
- Asset and licence records to be accurate enough to support ongoing management
- Obvious IT operational risks and single points of failure to be identified and reduced
This is a great opportunity for an IT Operations Manager to come into a scaling business and help them grow. If you are interested, apply now. I would love to tell you more!