Summary: The role of ServiceNow Trainer involves delivering comprehensive training programs on the ServiceNow platform to approximately 125 staff members with varying levels of knowledge. The trainer will design and maintain training materials, conduct both virtual and in-person sessions, and collaborate with stakeholders to tailor training solutions. Staying updated on ServiceNow features and providing feedback on trainee progress are also key aspects of the role.

Key Responsibilities:

• Design and deliver comprehensive training programs on the ServiceNow platform, tailored to various skill levels.
• Create and maintain training materials, including documentation, presentations, and video tutorials.
• Conduct virtual and in-person training sessions to educate end-users and administrators on ServiceNow functionalities.
• Collaborate with stakeholders to identify training needs and develop customised training solutions.
• Stay updated on the latest ServiceNow features, modules, and best practices to ensure training is current and effective.
• Provide feedback and assessments to measure trainee progress and adjust training strategies as needed.

Key Skills:

• Proven experience as a ServiceNow Trainer or extensive hands-on experience with ServiceNow.
• Strong knowledge of ServiceNow modules, including ITSM, HRSD, ITOM, or others.
• Exceptional verbal and written communication skills.
• Ability to explain technical concepts to diverse audiences with varying levels of technical expertise.
• Eligibility for BPSS clearance.
• Availability to deliver training against a defined timeline.

Salary (Rate): undetermined

City: West Midlands

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT