Information Technology Administrator

Junior IT Administrator

Location : London Office (Onsite M-Th; WFH Friday )

Department : I T

Reports to : IT Manager / Director of I T

6 month Contrac t

MindGym helps the world’s leading organizations turn behavioral science into real business impact. Trusted by top global brands, we design and deliver experiences that shift mindsets and embed lasting behavior change across leadership, culture, and performanc e.

Role Overv iew

We are seeking a Junior IT Administrator to support the day-to-day operation of our IT environment. The successful candidate will provide 1st and 2nd line technical support to staff, ensuring a reliable and seamless IT experience across the busine ss. This role will involve troubleshooting hardware and software issues, supporting user access and devices, maintaining documentation, and assisting with core business systems including Active Directory and Microsoft 365. The position is based onsite in our London office and will require close collaboration with internal teams, including system administrators, as well as external vendors and support provid ers. This is an excellent opportunity for someone looking to develop hands-on experience across IT support, user management, and workplace technolo gies.

Key Responsibi lities

• End-User S upport
• Provide 1st and 2nd line IT support for employees across the organis ation.
• Troubleshoot issues relating to desktops, laptops, peripherals, and mobile de vices.
• Diagnose and resolve hardware, software, and connectivity i ssues.
• Manage and respond to support requests through the IT service desk system. (Jira)
• User & System Adminis tration
• Assist with user account creation, permissions, and access management within Active Directory and Microso ft 365.
• Support administration of email, collaboration tools, and shared res ources.
• Assist with password resets, access troubleshooting, and security po licies.
• Device & Asset Ma nagement
• Configure and deploy new user workstations and devices.
• Support device setup, software installation, and updates.
• Maintain inventory records of IT equipment and assets.
• Documentation & ; Process
• Maintain and update technical documentation, support procedures, and knowledge base articles.
• Contribute to improving internal IT processes and support w orkflows.
• Col laboration
• Work closely with with the internal IT team to support technical req uirements.
• Coordinate with third-party vendors and support providers when required.
• Escalate complex technical issues to senior IT staff when necessary.

Skills & Experien ce

• Essential
• Experience providing IT support in a service desk or helpdesk e nvironment.
• Good troubleshooting skills across Windows operating systems and common business ap plications.
• Experience supporting Microsoft 365 services (Outl ook, Teams)
• Basic experience with Active Directory user admi nistration.
• Experience supporting laptops, desktops, and office p eripherals.
• Strong communication skills and ability to support non-techn ical user s.
• Desirable
• Familiarity with IT ticket ing systems.
• Awareness of cybersecurity best practices and acc ess control.
• Experience supporting varying amount of tools or e nvironments.
• Person al Attributes
• Strong problem-so lving mindset
• Customer-focused approach to IT support
• Eagerness to learn and develop tec hnical skills
• Ability to work independently and collaborate within a team

What We Offer

• Opportunity to gain hands-on experience with broad workplac e technologies
• A collaborative team environment with opportunities for care er development