Income Officer

Summary: The Income Officer role at Marks Consulting Partners involves managing tenant rent accounts for a Housing Association in London, focusing on maximizing income and minimizing arrears. The position requires proactive engagement with residents to recover outstanding debts and provide financial support. The officer will also collaborate with various teams and agencies to ensure compliance with housing legislation and improve service delivery.

Key Responsibilities:

• Managing a caseload of current and former tenant rent accounts, ensuring income is maximised and arrears are minimised
• Monitoring rent accounts and taking early intervention action to prevent arrears from escalating
• Contacting residents through telephone calls, home visits, letters, emails and interviews to recover outstanding debt
• Negotiating realistic repayment arrangements and monitoring ongoing compliance
• Preparing and progressing arrears cases for legal action where appropriate
• Managing garage rent accounts and associated arrears recovery activity
• Providing residents with advice and support relating to rent payments, budgeting, debt management and welfare benefits
• Assisting residents with Universal Credit, Housing Benefit, Discretionary Housing Payments and other financial support schemes
• Identifying vulnerable residents and working with support agencies to sustain tenancies and prevent evictions
• Conducting home visits and delivering a resident-focused service that promotes positive outcomes
• Working collaboratively with Housing Officers, Customer Service teams and external agencies to resolve complex cases
• Meeting income collection targets and contributing to service improvement initiatives
• Ensuring all activity complies with housing legislation, data protection requirements and organisational policies

Key Skills:

• Experience of rent arrears recovery within a Housing Association, Local Authority or TMO environment
• Experience managing a caseload and achieving collection targets
• Strong negotiation skills and experience agreeing repayment arrangements with residents
• Knowledge of Universal Credit, Housing Benefit and financial inclusion principles
• Understanding of tenancy sustainment and social housing practices
• Experience conducting home visits and managing challenging conversations
• Knowledge of legal remedies available for debt recovery
• Excellent customer service and communication skills
• Ability to work independently and manage competing priorities effectively

Salary (Rate): £30.00 Hourly

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other