Incident Manager - SACM - ITIL - Defence - SC Cleared

Incident Manager - SACM - ITIL - Defence - SC Cleared

Posted 5 days ago by Experis

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Negotiable
Inside
Hybrid
Wiltshire, UK
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Business Intelligence Configuration Management Configuration Management Databases Device Tracking Software Digital Marketing Finance Information Technology Information Technology Infrastructure Library Lifecycle Management Management Niche Markets SAP Applications Security Clearance Stakeholder Management

Summary: The Incident Manager role focuses on maintaining service stability within a secure Defence platform team through effective incident and problem resolution. The position requires leading the design and implementation of ITIL processes, particularly in Incident and Problem Management, while ensuring compliance and efficiency in software license management. The role demands strong communication and stakeholder management skills, particularly in high-pressure situations. Candidates must hold current SC Clearance and have proven experience in managing IT incidents in complex environments.

Key Responsibilities:

  • Lead the design and implementation of ITIL processes across Incident and Problem Management.
  • Manage IT incidents and problems, including major incident handling.
  • Support compliance and efficiency through software license management and technology obsolescence tracking.
  • Coordinate with stakeholders and maintain effective communication in high-pressure scenarios.
  • Document processes and maintain high attention to detail.

Key Skills:

  • Proven experience managing IT incidents and problems in complex environments.
  • Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management.
  • Excellent communication, coordination, and stakeholder management skills.
  • Strong documentation and analytical skills.
  • Current SC Clearance (Security Check).
  • ITIL 4 Certification is desirable.
  • Familiarity with service management tooling, particularly Remedy or similar platforms.

Salary (Rate): £550.00 Daily

City: Wiltshire

Country: UK

Working Arrangements: Hybrid

IR35 Status: Inside IR35

Seniority Level: Mid-Level

Industry: IT

Detailed Description From Employer:

Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to 550 per day - Hybrid working

Location: Wiltshire - Hybrid working 3 days onsite
Rate: Up to 550 per day (Inside IR35)
Security Clearance: SC Clearance Required

Duration: 12+ months

Role overview

We are seeking an experienced Incident/Problem Manager to join a secure Defence platform team, responsible for maintaining service stability through effective incident and problem resolution. Operating within the Service Management function, you will lead the design and implementation of core ITIL processes across Incident and Problem Management, with additional responsibilities across Request Fulfilment, Event Management, Service Catalogue, and Service Asset & Configuration Management (SACM).

This role will also support compliance and efficiency through software licence management and technology obsolescence tracking, contributing directly to the platform's reliability and compliance posture.

What we need:

  • Proven experience managing IT incidents and problems in complex environments, including major incident handling.
  • Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management.
  • Excellent communication, coordination, and stakeholder management skills, particularly in high-pressure scenarios.
  • Strong documentation and analytical skills, with high attention to detail.
  • Current SC Clearance (Security Check).
Desirable Qualifications & Experience

  • Prior experience working with Defence Digital, Operational Service Management (OSM), or the MoD Service Centre.
  • ITIL 4 Certification, particularly in Create, Deliver and Support .
  • Experience with software licensing, compliance audits, or vendor agreements.
  • Familiarity with service management tooling, particularly Remedy or similar platforms.

What We Offer:

  • Competitive daily rate up to 550 per day inside IR35
  • Opportunity to work with cutting-edge technologies.
  • Collaborative and innovative work environment.
  • Flexible working arrangements available; remote-first with occasional travel to Corsham and Bristol

Application Process:

This is a contract role suitable for individuals comfortable working within secure government environments and adhering to associated policies and standards.

To apply for this exciting opportunity, please submit your CV which details your relevant experience. This role requires a current SC Clearance or so please familiarise yourself with the eligibility before applying.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

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