Incident Manager - SACM - ITIL - Defence - SC Cleared
Posted 1 week ago by Experis UK
£550 Per day
Inside
Hybrid
Wiltshire, England, United Kingdom
Summary: The Incident Manager role involves overseeing incident and problem management within a secure Defence platform team, focusing on maintaining service stability through effective resolution processes. The position requires leading the design and implementation of ITIL processes, including Request Fulfilment and Service Asset & Configuration Management (SACM). The role also emphasizes compliance and efficiency through software license management and technology tracking. Candidates must possess SC Clearance and relevant experience in complex IT environments.
Key Responsibilities:
- Manage IT incidents and problems in complex environments, including major incident handling.
- Lead the design and implementation of ITIL processes across Incident and Problem Management.
- Support compliance and efficiency through software license management and technology obsolescence tracking.
- Coordinate with stakeholders and maintain effective communication in high-pressure scenarios.
- Document processes and maintain high attention to detail in analytical tasks.
Key Skills:
- Proven experience in managing IT incidents and problems.
- Hands-on experience with SACM processes and CMDB tools.
- Excellent communication and stakeholder management skills.
- Strong documentation and analytical skills.
- Current SC Clearance (Security Check).
- ITIL 4 Certification is desirable.
- Familiarity with service management tooling, particularly Remedy.
Salary (Rate): £550 daily
City: Wiltshire
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to £550 per day - Hybrid working
Location: Wiltshire - Hybrid working 3 days onsite
Rate: Up to £550 per day (Inside IR35)
Security Clearance: SC Clearance Required
Duration: 12+ months
Role Overview
We are seeking an experienced Incident/Problem Manager to join a secure Defence platform team, responsible for maintaining service stability through effective incident and problem resolution. Operating within the Service Management function , you will lead the design and implementation of core ITIL processes across Incident and Problem Management , with additional responsibilities across Request Fulfilment , Event Management , Service Catalogue , and Service Asset & Configuration Management (SACM) . This role will also support compliance and efficiency through software licence management and technology obsolescence tracking , contributing directly to the platform's reliability and compliance posture.
What We Need
- Proven experience managing IT incidents and problems in complex environments, including major incident handling.
- Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management.
- Excellent communication, coordination, and stakeholder management skills, particularly in high-pressure scenarios.
- Strong documentation and analytical skills, with high attention to detail.
- Current SC Clearance (Security Check).
Desirable Qualifications & Experience
- Prior experience working with Defence Digital, Operational Service Management (OSM), or the MoD Service Centre.
- ITIL 4 Certification, particularly in Create, Deliver and Support.
- Experience with software licensing, compliance audits, or vendor agreements.
- Familiarity with service management tooling, particularly Remedy or similar platforms.
What We Offer
- Competitive daily rate up to £550 per day inside IR35
- Opportunity to work with cutting-edge technologies.
- Collaborative and innovative work environment.
- Flexible working arrangements available; remote-first with occasional travel to Corsham and Bristol
Application Process
This is a contract role suitable for individuals comfortable working within secure government environments and adhering to associated policies and standards. To apply for this exciting opportunity, please submit your CV which details your relevant experience. This role requires a current SC Clearance or so please familiarise yourself with the eligibility before applying.
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.