WE HAVE TWO LOCATIONS- Southampton/Portsmouth, UKEssential Functional / Technical SkillsA minimum of 5 years technical or functional experience, some of it gained in other organizationsExperienced in chairing Major Incident / RCA calls, coordinating workstreams with global teams/vendors.Excellent knowledge/experience of IT Incident and Problem Management.Experienced in creating communications, tailored for a wide audience.Expert in the use of Service Management processes and best practice such as ITIL; qualified to ITIL Foundation level (minimum).Supplier management experience gained in an outsource or SIAM partnership.Stakeholder management experience (preferably in a multi-customer scenario).Experienced in the use of ServiceNow.Excellent understanding of the development, customization and implementation of Service Management processes and proceduresExperienced across a broad range of IT services and disciplinesExperience of working in IT at a leadership level with strong leadership experience in IT Service Management











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