Essential Functional / Technical Skills English language to CEFR C1 or above A minimum of 5 years technical or functional experience, some of it gained in other organisations Experienced in chairing Major Incident / RCA calls, coordinating workstreams with global teams/vendors. Excellent knowledge/experience of IT Incident and Problem Management. Experienced in creating communications, tailored for a wide audience. Expert in the use of Service Management processes and best practice such as ITIL; qualified to ITIL Foundation level (minimum). Supplier management experience gained in an outsource or SIAM partnership. Stakeholder management experience (preferably in a multi-customer scenario). Experienced in the use of ServiceNow. Excellent understanding of the development, customisation and implementation of Service Management processes and procedures Experienced across a broad range of IT services and disciplines Experience of working in IT at a leadership level with strong leadership experience in IT Service Management Personal Attributes / Competencies Presentation skills an











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