Incident Manager
Posted 1 week ago by Harvey Nash
£600 Per day
Inside
Undetermined
London Area, United Kingdom
Summary: The Incident Manager role requires active DV clearance and involves leading the response to major incidents within a secure operational environment in London. The position demands strong leadership, effective communication, and the ability to manage complex incidents to minimize business impact. The contract is inside IR35 and is expected to last until September 30, 2026. The role is critical to maintaining operational continuity and resilience.
Key Responsibilities:
- Lead, coordinate, and own the response to major and high-severity incidents within a secure, critical environment
- Chair and manage major incident (MI) bridge calls, ensuring clear direction, pace, and accountability
- Act as the central point of coordination between technical teams, suppliers, partners, and senior stakeholders
- Drive incidents through to resolution, ensuring effective communication, escalation, and post-incident review
- Maintain oversight of 24/7 operational coverage, including shift rotas where applicable
- Identify trends and recurring issues, contributing to problem management and service improvement initiatives
- Support crisis situations, ensuring alignment with business continuity and resilience plans
Key Skills:
- Active DV clearance (mandatory)
- Proven experience managing incidents in complex, secure, and/or mission-critical environments
- Strong background in ITSM leadership, including incident and problem management
- Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents
- Excellent stakeholder management and communication skills, including engagement at senior levels
- Strong analytical and problem-solving capability, with a structured and decisive approach
- Experience leading, mentoring, and developing operational teams
- ITIL 4 Managing Professional certification (or equivalent experience)
Salary (Rate): £600 daily
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Incident Manager (Active DV Clearance Required) – Contract Inside IR35 (Up to £600 P/D) X3 Days per week in London minimum Contract duration: Until 30/09/2026
We are recruiting three DV Cleared Incident Managers to support a high-profile, mission-critical programme based in London. This role sits at the heart of a secure operational environment and requires confident leadership, calm decision-making, and the ability to drive complex incidents through to swift and effective resolution while minimising business impact.
Key Responsibilities
- Lead, coordinate, and own the response to major and high-severity incidents within a secure, critical environment
- Chair and manage major incident (MI) bridge calls, ensuring clear direction, pace, and accountability
- Act as the central point of coordination between technical teams, suppliers, partners, and senior stakeholders
- Drive incidents through to resolution, ensuring effective communication, escalation, and post-incident review
- Maintain oversight of 24/7 operational coverage, including shift rotas where applicable
- Identify trends and recurring issues, contributing to problem management and service improvement initiatives
- Support crisis situations, ensuring alignment with business continuity and resilience plans
Essential Skills & Experience
- Active DV clearance (mandatory)
- Proven experience managing incidents in complex, secure, and/or mission-critical environments
- Strong background in ITSM leadership, including incident and problem management
- Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents
- Excellent stakeholder management and communication skills, including engagement at senior levels
- Strong analytical and problem-solving capability, with a structured and decisive approach
- Experience leading, mentoring, and developing operational teams
- ITIL 4 Managing Professional certification (or equivalent experience)
Desirable Experience
- Experience in crisis management and business continuity
- Background working within a large, complex, and global organisation
Interested?! Please send your up-to-date CV to Olivia Yafai at Harvey Nash for review