Summary: The Incident Manager role at emagine focuses on enhancing the incident management function within the retail banking sector. The position requires overseeing high-severity incidents, conducting post-incident reviews, and driving continuous improvements. The ideal candidate will have a hands-on approach to problem-solving and a strong background in operational risk management. This role is hybrid, requiring three days on-site in London.

Key Responsibilities:

• Manage and coordinate high-severity incidents promptly.
• Conduct thorough post-incident reviews to identify root causes and preventive measures.
• Document incident resolutions and ensure proper follow-ups are conducted.
• Enhance the maturity of the current incident management function.
• Engage with stakeholders to hold them accountable for their roles in the incidents.
• Provide input for tooling improvements based on incident trends and outcomes.
• Work collaboratively with the risk management team to prevent repeat incidents.

Key Skills:

• Proven experience in incident management within a retail banking environment.
• Strong understanding of operational risk and incident coordination.
• Excellent communication and interpersonal skills.
• Ability to operate effectively under pressure and handle multiple incidents.
• Strong documentation skills for maintaining accurate incident records.
• A proactive mindset with a focus on problem resolution.
• Experience with incident management tools and software.
• Familiarity with regulatory compliance in the banking sector.
• Certification in incident management or related fields.

Salary (Rate): 500

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT